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Breakdown Customer Care and Sales Specialist

2 months ago


Harrogate, North Yorkshire, United Kingdom Jigsaw Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Breakdown Customer Care and Sales Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities
  • Customer Service: Provide clear guidance and explanations to clients, ensuring they receive the highest level of service.
  • Sales Support: Assist clients with mid-term adjustments and cancellations, collect payments for amendments or missed direct debit payments, and provide training and coaching when required.
  • Communication: Demonstrate high levels of communication, organisation, thoroughness, and time management to clear day-to-day workloads efficiently and correctly.
  • Problem-Solving: Solve customer queries throughout the life of their policy, providing assistance on a surge basis to our Breakdown Claims Advisors as needed.
  • Relationship Building: Build and maintain long-standing client relationships, retaining existing clients at renewal and identifying opportunities to upsell additional products.
Requirements
  • Excellent Communication Skills: Excellent written and verbal communication skills, with the ability to empathise and successfully deal with difficult customers.
  • Organisational Skills: Excellent organisational skills, with the ability to work under pressure and meet deadlines.
  • Technical Skills: PC literate, with working knowledge of Microsoft Word and Excel.
About Us

Jigsaw, part of the PIB Group, is a dynamic and collaborative company that values its employees and provides a comprehensive learning and development framework. We offer a competitive salary, benefits package, and opportunities for career growth and development.