Breakdown Customer Care and Sales Specialist

3 weeks ago

Harrogate, North Yorkshire, United Kingdom PIB Group Full time
Job Title: Breakdown Customer Care and Sales Specialist

We are seeking a highly skilled and experienced Breakdown Customer Care and Sales Specialist to join our team at PIB Group. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities:
  • Provide clear guidance and explanations to clients
  • Offer a friendly and helpful service, displaying a passion for customer service
  • Work under pressure to meet deadlines and targets
  • Process mid-term adjustments and cancellations on existing policies
  • Collect payments for amendments or missed direct debit payments
  • Solve customer queries throughout the life of their policy
  • Provide assistance on a surge basis to our Breakdown Claims Advisors
  • Quoting and closing new business enquiries
  • Building and maintaining long-standing client relationships
  • Retaining existing clients at renewal
Requirements:
  • Excellent written and verbal communication skills
  • Excellent customer service skills, with the ability to empathise and successfully deal with difficult customers
  • Ability to work under pressure and meet deadlines
  • Excellent organisational skills
  • PC literate, with working knowledge of Microsoft Word and Excel
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career development and growth
  • A collaborative and supportive work environment
  • Flexible working arrangements
  • Access to a comprehensive learning and development framework

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