Breakdown Customer Care and Sales Specialist
5 hours ago
We are seeking a highly skilled and experienced Breakdown Customer Care and Sales Specialist to join our team at PIB Group. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.
Key Responsibilities:- Provide clear guidance and explanations to clients
- Offer a friendly and helpful service, displaying a passion for customer service
- Work under pressure to meet deadlines and targets
- Process mid-term adjustments and cancellations on existing policies
- Collect payments for amendments or missed direct debit payments
- Solve customer queries throughout the life of their policy
- Demonstrate high levels of communication, organisation, thoroughness, and time management
- Provide assistance on a surge basis to our Breakdown Claims Advisors
- Quoting and closing new business enquiries
- Building and maintaining long-standing client relationships
- Retaining existing clients at renewal
- Identifying opportunities to upsell additional products
- Excellent written and verbal communication skills
- Excellent customer service skills, with the ability to empathise and successfully deal with difficult customers
- Ability to work under pressure
- Excellent organisational skills
- PC literate, with working knowledge of Microsoft Word and Excel
- Competitive salary
- Death in Service benefit of x4 salary
- Company pension scheme
- Enhanced maternity and paternity leave packages
- Flexible benefits package
- Discounted rates on PIB products
- First-class employee benefits and welfare package
- Volunteering day
- Wide range of discounts
- Comprehensive learning and development framework
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Harrogate, North Yorkshire, United Kingdom PIB Group Full timeJob Title: Breakdown Customer Care and Sales SpecialistWe are seeking a highly skilled and experienced Breakdown Customer Care and Sales Specialist to join our team at PIB Group. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.Key Responsibilities:Provide clear guidance and...
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Harrogate, North Yorkshire, United Kingdom PIB Group Full timeJob Summary:We are seeking a highly skilled Breakdown Customer Care and Sales Specialist to join our team at PIB Group. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.Key Responsibilities:Provide clear guidance and explanations to clients, demonstrating a high level of customer...
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2 weeks ago
Harrogate, North Yorkshire, United Kingdom PIB Group Full timeJob Summary:We are seeking a highly skilled Breakdown Customer Care and Sales Specialist to join our team at PIB Group. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.Key Responsibilities:Provide clear guidance and explanations to clients, demonstrating a high level of customer...