Breakdown Customer Care and Sales Specialist

3 weeks ago

Harrogate, North Yorkshire, United Kingdom PIB Group Full time
Job Title: Breakdown Customer Care and Sales Specialist

We are seeking a highly skilled and experienced Breakdown Customer Care and Sales Specialist to join our team. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities:
  • Provide clear guidance and explanations to clients
  • Offer a friendly and helpful service, displaying a passion for customer service
  • Work under pressure to meet deadlines and targets
  • Process mid-term adjustments and cancellations on existing policies
  • Collect payments for amendments or missed direct debit payments
  • Solve customer queries throughout the life of their policy
  • Demonstrate high levels of communication, organisation, thoroughness, and time management
  • Provide assistance on a surge basis to our Breakdown Claims Advisors
  • Quoting and closing new business enquiries
  • Building and maintaining long-standing client relationships
  • Retaining existing clients at renewal
  • Identifying opportunities to upsell additional products
Requirements:
  • Excellent written and verbal communication skills
  • Excellent customer service skills, with the ability to empathise and successfully deal with difficult customers
  • Ability to work under pressure
  • Excellent organisational skills
  • PC literate, with a working knowledge of Microsoft Word and Excel
Benefits:
  • Competitive salary
  • Death in Service benefit of x4 salary
  • Company pension scheme
  • Enhanced maternity and paternity leave packages
  • Flexible benefits package
  • Discounted rates on PIB products
  • First-class employee benefits and welfare package
  • Opportunity to take an extra day to support the local community
  • Wide range of discounts, including a kids pass
  • Comprehensive learning and development framework

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