Breakdown Customer Care and Sales Specialist

2 weeks ago

Harrogate, North Yorkshire, United Kingdom PIB Group Full time
Job Title: Breakdown Customer Care and Sales Specialist

We are seeking a highly skilled and experienced Breakdown Customer Care and Sales Specialist to join our team. As a key member of our customer service and sales team, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities:
  • Provide clear guidance and explanations to clients
  • Offer a friendly and helpful service, displaying a passion for customer service
  • Work under pressure to meet deadlines and targets
  • Process mid-term adjustments and cancellations on existing policies
  • Collect payments for amendments or missed direct debit payments
  • Solve customer queries throughout the life of their policy
  • Provide assistance on a surge basis to our Breakdown Claims Advisors
  • Quoting and closing new business enquiries
  • Building and maintaining long-standing client relationships
  • Retaining existing clients at renewal
Requirements:
  • Excellent written and verbal communication skills
  • Excellent customer service skills, with the ability to empathise and successfully deal with difficult customers
  • Ability to work under pressure and meet deadlines
  • Excellent organisational skills
  • PC literate, with working knowledge of Microsoft Word and Excel
Benefits:
  • Competitive salary
  • Death in Service benefit of x4 salary
  • Company pension scheme
  • Enhanced maternity and paternity leave packages
  • Flexible benefits package
  • Discounted rates on PIB products
  • First-class employee benefits and welfare package
  • Opportunity to take an extra day to support the local community

We are committed to improving our environmental impact and reducing our carbon footprint. If you are passionate about customer service and sales, and want to work for a company that values its employees and the environment, then we want to hear from you.

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