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Breakdown Customer Care, Sales Specialist

2 months ago


Harrogate, North Yorkshire, United Kingdom Jigsaw Full time

Job Summary:

We are seeking a highly skilled and customer-focused Breakdown Customer Care, Sales Specialist to join our team at Jigsaw. As a key member of our team, you will be responsible for providing exceptional customer service, handling breakdown claims, and driving sales growth.

Key Responsibilities:

  • Customer Service: Provide timely and effective support to customers, addressing their queries and concerns in a professional and courteous manner.
  • Breakdown Claims Handling: Process and manage breakdown claims, ensuring that customers receive the necessary assistance and support.
  • Sales and Growth: Identify opportunities to upsell and cross-sell products and services, driving sales growth and revenue.
  • Communication and Organization: Demonstrate excellent communication and organizational skills, working effectively with internal stakeholders and external customers.
  • Training and Development: Provide training and coaching to colleagues, ensuring that they have the necessary skills and knowledge to deliver exceptional customer service.

Requirements:

  • Excellent Communication Skills: Possess excellent written and verbal communication skills, with the ability to communicate effectively with customers and internal stakeholders.
  • Customer Service Experience: Have a proven track record of providing exceptional customer service, with the ability to handle complex and sensitive customer queries.
  • Sales and Business Development: Have a strong understanding of sales and business development principles, with the ability to identify and capitalize on sales opportunities.
  • Organizational Skills: Possess excellent organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

What We Offer:

  • Competitive Salary and Benefits: We offer a competitive salary and benefits package, including a comprehensive pension scheme and generous holiday allowance.
  • Opportunities for Growth and Development: We are committed to investing in our employees' growth and development, providing opportunities for training and career progression.
  • Collaborative and Supportive Work Environment: We have a collaborative and supportive work environment, with a strong focus on teamwork and employee well-being.