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Breakdown Claims Resolution Specialist
2 months ago
Job Title: Breakdown Claims Resolution Specialist
Job Summary:
We are seeking a highly skilled and customer-focused Breakdown Claims Resolution Specialist to join our team at Jigsaw. As a Breakdown Claims Resolution Specialist, you will be responsible for handling inbound calls from customers who wish to make a claim on their policy. You will work closely with our nationwide network of recovery agents and colleagues from other departments to provide exceptional customer service and resolve claims efficiently.
Key Responsibilities:
- Answer inbound calls from customers wishing to make a claim on their policy
- Deal with customers who are in a variety of different situations, ranging from vehicles that won't start at a home address, through to roadside breakdowns or road traffic accidents
- Offer verbal support and advice to customers regarding their breakdown or motor incident, while delivering a market-leading standard of customer care
- Liaise with our nationwide network of recovery agents and colleagues from other departments
Requirements:
- Upbeat, enthusiastic, and passionate about helping customers
- Effective communicator, empathetic, reassuring, and understanding when speaking to customers on the telephone
- Organized individual, able to work efficiently while maintaining attention to detail
What We Offer:
- Competitive salary
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Enhanced maternity and paternity leave packages
- Flexible benefits package which allows you to add additional benefits to your overall package
- Referral schemes
- Discounted rates on PIB products
- First-class employee benefits and welfare package to support employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking, and much more
- Wide range of discounts, including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects, and much more
About Us:
Jigsaw is a fast-growing, energetic, and modern business that invests in the development and wellbeing of all colleagues. We are committed to improving our environmental impact in a responsible way and have been recognized for many industry awards across our business. We operate a flexible working policy and are an equal opportunities employer, committed to hiring a diverse and inclusive workforce.
