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Breakdown Claims Specialist

2 months ago

Harrogate, North Yorkshire, United Kingdom Jigsaw Full time
Breakdown Claims Handler Job Description

We are seeking a skilled Breakdown Claims Handler to join our team at Jigsaw. As a Breakdown Claims Handler, you will be responsible for handling customer inquiries and resolving claims related to breakdowns and motor incidents.

Key Responsibilities:
  • Answer inbound calls from customers wishing to make a claim on their policy
  • Deal with customers in various situations, from vehicles that won't start at home to roadside breakdowns or road traffic accidents
  • Offer verbal support and advice to customers regarding their breakdown or motor incident, delivering a market-leading standard of customer care
  • Liaise with our nationwide network of recovery agents and colleagues from other departments within the business
Requirements:
  • Be upbeat, enthusiastic, and passionate about helping customers
  • Be an effective communicator, empathetic, reassuring, and understanding when speaking to customers on the telephone
  • Be an organized individual, able to work efficiently while maintaining attention to detail
What We Offer:
  • Competitive salary
  • Competitive holiday allowance with the option to buy additional days
  • Death in Service benefit of x4 salary
  • Company pension scheme
  • Enhanced maternity and paternity leave packages
  • A flexible benefits package allowing you to add additional benefits to your overall package
  • Discounted rates on technology, electronics, cinemas, restaurants, days out, mortgage advice, travel, and more
  • Referral schemes
  • Discounted rates on PIB products
  • A comprehensive learning and development framework, including professional study options and apprenticeships
  • Being part of our PIB Community Trust, supporting fundraising and applying for grants towards your chosen charity

We are proud of our success and growth, recognized for many industry awards across our business. If you want to work for a company that truly puts people at the heart of their organization, we would love to hear from you.