Breakdown Claims Coordinator

4 days ago


Harrogate, North Yorkshire, United Kingdom Jigsaw Full time

We have an exciting opportunity for a highly motivated and customer-focused individual to join our team as a Breakdown Claims Handler in Harrogate.

About the Role

This role is responsible for providing exceptional customer service by answering inbound calls from customers wishing to make a claim on their policy. As a Breakdown Claims Handler, you will be dealing with customers who are in a variety of different situations; ranging from vehicles that won't start at a home address, through to roadside breakdowns or road traffic accidents.

You will work closely with your team to provide excellent levels of customer service, strong verbal and written communication skills are required, as well as a desire to join a fast-growing, energetic, and modern business that invests in the development and wellbeing of all colleagues.

The hours of work are 14 per week, Saturdays and Sundays, 2:30 pm - 10 pm.

Responsibilities:
  • Answering inbound calls from customers wishing to make a claim on their policy
  • Dealing with customers who are in a variety of different situations; ranging from vehicles that won't start at a home address, through to roadside breakdowns or road traffic accidents
  • Offering verbal support and advice to customers regarding their breakdown or motor incident, while delivering a market-leading standard of customer care
  • Liaising with our nationwide network of recovery agents and colleagues from other departments within the business
Requirements:
  • Upbeat, enthusiastic, and passionate about helping customers
  • An effective communicator who is empathetic, reassuring, and understanding when speaking to customers on the telephone
  • An organised individual who can work efficiently while maintaining attention to detail
What We Offer:

In addition to a competitive salary, we offer a range of benefits including a competitive holiday allowance, death in service benefit, company pension scheme, enhanced maternity and paternity leave packages, flexible benefits package, referral schemes, discounted rates on PIB products, and much more.

We are committed to improving our environmental impact in a responsible way, and our employees play a significant role in this effort. We are proud of our success and growth and have been recognised for many industry awards across our business.

We operate a flexible working policy, and our management teams will discuss how this can meet both your flexible working needs and those of the business and role you are applying for.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.



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