Band 4 Team Leader
1 week ago
We are seeking a highly motivated and experienced Administrative Team Leader to join our ENT Department at the University Hospitals of Leicester NHS Trust. As a key member of our administrative team, you will be responsible for managing the day-to-day operations of the department, ensuring the smooth delivery of administrative services and supporting the Administration Managers in their duties.
Main Responsibilities- Line manage the Administration team, ensuring appraisals, sickness, and performance management are managed within Trust guidelines.
- Ensure there is a clear process of communication for staff and regular team cascades/meetings.
- Promote team-based working in all aspects of the service provision.
- Ensure staff receive adequate training and development to meet the needs of the service.
- Be responsible for ensuring that administrative procedures continue during periods of sickness and annual leave, and teams work flexibly as required.
- Initiate changes to working practices within the team to ensure proactive service provision.
- Be responsible for work allocation to the team, particularly ensuring cover as necessary.
- Ensure full utilization of theatre lists and outpatient clinics.
Planning and Organisation Skills
- Planning and organisation skills with the ability to prioritise schedules and workloads.
Communication and Relationship Skills
- Effective communication.
- Understanding of methods for ensuring effective communication, tact, and diplomacy.
- Team player.
Desirable
- Exposure to dealing with complaints.
Training and Qualifications
- Training and relevant experience to GCSE level or equivalent.
- NHS systems and procedures HISS/PAS, ORMIS, DIT3, ICRIS.
- NVQ III or equivalent knowledge and experience.
- Clinic management.
Desirable
- Commitment to on-going learning/training.
- Management qualification or equivalent experience.
- Patient Centre/ORMIS/Waiting list.
Experience
- Three years administrative experience, good understanding of office procedures.
- Knowledge of RTT and patient pathways.
- Experience of dealing with customers/patients.
- Knowledge of Main Trust policies and Procedures.
Desirable
- Line management experience.
- Experience of budgetary management.
- Medical administration experience.
Analytical and Judgement Skills
- Able to act on own initiative.
- Ability to work without close supervision.
- Ability to prioritise conflicting demands on resources to deliver challenging targets and meet deadlines.
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