Business Systems Support Specialist
3 weeks ago
At MM Flowers, a leader in the floral industry, we are dedicated to providing the highest quality fresh cut flowers and bouquets to our esteemed clients across the U.K. and Europe. Our commitment to excellence is reflected in our state-of-the-art facilities and our passionate team of over 1000 employees.
Role Summary
We are seeking a Business Systems Support Specialist to serve as the primary support and process expert for our business application solutions. This role is crucial in ensuring the smooth operation of our systems and providing exceptional service to our users.
- Act as the main point of contact for support inquiries related to ERP systems, reporting tools, and other business applications.
- Assist in addressing technical issues within the digital business framework.
- Collaborate with the IT support team to resolve local technical challenges.
- Deliver regular updates and insights to the leadership team regarding system performance and user feedback.
- Conduct training sessions for end users to enhance their understanding and utilization of business applications.
Key Qualifications
- Proficient understanding of ERP systems within the FMCG or horticultural sectors.
- Experience in providing user support in a dynamic and fast-paced environment.
- Familiarity with Power BI or similar data visualization tools.
- Demonstrated self-motivation and the ability to work independently with minimal supervision.
- Strong organizational skills with a detail-oriented approach to tasks.
- Solid knowledge of Microsoft Office Suite, including Excel, Word, Project, and SharePoint.
- A collaborative team player capable of managing multiple priorities and complex requirements.
- Enthusiastic about staying updated on emerging technologies and quick to adapt to new tools.
Employee Benefits
- Flexible holiday allowances based on days worked.
- Participation in the company pension scheme after a designated period.
- Complimentary onsite parking for all employees.
- Incentives for employee referrals.
- Opportunities for career advancement within the organization.
- A modern and inspiring work environment.
- Commitment to ethical practices and a supportive workplace culture.
- Access to health and wellness resources.
- Engagement in community and diversity initiatives.
MM Flowers is an equal opportunity employer, valuing diversity and inclusion in our workforce. We encourage all qualified candidates to apply, as we believe that a variety of perspectives enhances our ability to serve our customers and achieve our goals.
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