Property Operations Manager

3 weeks ago

Wembley, United Kingdom Abbatt Property Recruitment Full time

Facilities Manager - Mixed Use Development

£50,000 per annum

Monday to Friday

The Facilities Manager will oversee the operational standards of a distinguished residential property featuring 250 units.

This position is initially temporary with the potential for a permanent role.

The Facilities Manager will hold comprehensive responsibility for the property, including effective management of on-site personnel, supervising both scheduled and urgent maintenance tasks, managing contractor relationships, ensuring the common areas are well-maintained, and delivering outstanding customer service to all residents and visitors.

  • Conduct regular quality assessments and site inspections, evaluating all internal and external communal spaces daily for cleanliness, identifying equipment faults, damage, and health and safety hazards.
  • Oversee contractor performance, ensuring safety compliance and managing the approval of all maintenance tasks.
  • Coordinate scheduled maintenance in collaboration with the Estate Manager to ensure timely execution of tasks outlined in the Planned Maintenance Schedule.
  • Manage inventory, overseeing the procurement of essential supplies (e.g., light bulbs and cleaning products) while maintaining adequate stock levels.
  • Facilitate the collection of utility meter readings for communal areas.
  • Perform system checks throughout the property, including emergency lighting, fire alarm systems, and lift emergency lines.
  • Assist residents with parking-related inquiries and ensure proper use of designated parking areas.
  • Monitor and access the CCTV system as necessary.
  • Engage and schedule all contractors for both routine and emergency repairs within the property.
  • Maintain a visible presence on-site to ensure cleanliness and orderliness of the development.
  • Support the Estate Manager in budget preparation and financial oversight.
  • Understand and enforce the Lease Agreements, particularly the estate's rules and regulations.
  • Ensure that service charge funds are appropriately allocated and not spent on leaseholder responsibilities.
  • Manage waste disposal, ensuring refuse areas are maintained and accessible on collection days.
  • Provide insights to the Estate Manager for Directors meetings and resident communications.
  • Assist in the retendering process for annual contracts and evaluate contractor performance.

Daily Maintenance & Repairs

  • Request quotes and issue work orders for maintenance tasks.
  • Coordinate repairs with contractors and ensure completion.
  • Address emergency repairs occurring outside of regular hours.
  • Replace blown bulbs in communal areas as needed.
  • Handle minor maintenance tasks such as adjusting doors and hardware.
  • Communicate with residents upon completion of reactive repairs.

Resident Services

  • Oversee the administration and daily operations of the residents' 'Front of House' services, including parcel management and key handling.
  • Serve as the primary contact for tenants regarding communal maintenance issues, complaints, and emergencies.
  • Monitor tenant move-ins and move-outs to prevent damage to communal areas and minimize disruption.
  • Welcome new residents, familiarizing them with property rules and introducing them to on-site staff.

Team Leadership

  • Develop cleaning and security service protocols for the property.
  • Conduct staff inductions and training, identifying ongoing team development needs.
  • Manage staff uniforms and equipment to ensure all personnel are adequately equipped.
  • Oversee holiday and sickness management to maintain operational efficiency.
  • Support and supervise the work of on-site staff, including security and cleaning teams.
  • Conduct annual staff performance reviews.
  • Update and enforce the policies and procedures manual.

The ideal candidate will possess:

  • Experience managing high-end developments, preferably in residential or hospitality sectors, or a background in the armed forces.
  • Proven ability to lead, mentor, and develop a team.
  • Experience in contractor management, including oversight of subcontractor work.
  • Desirable experience in financial management.
  • Competence in Microsoft Office applications (Excel, Word, Outlook).
  • A good standard of education.
  • A full, clean driving license is preferred but not essential.

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