Community Management Lead

3 weeks ago

Wembley, United Kingdom Abbatt Property Recruitment Full time

Facilities Manager - Mixed Use Development

Wembley

£50,000 per annum

Monday to Friday

The Facilities Manager will oversee the quality assurance of a distinguished residential complex featuring 250 units.

This position will start on a temporary basis with the potential for permanent employment.

The Facilities Manager is accountable for the entire property, ensuring effective management of on-site personnel, supervising both scheduled and urgent maintenance tasks, managing contractor relations, maintaining the aesthetic appeal of communal spaces, and delivering outstanding customer service to all residents and visitors.

  • Conduct regular quality assessments and site inspections, reviewing all internal and external communal areas daily for cleanliness, identifying any equipment malfunctions, structural damage, or health and safety hazards.
  • Oversee contractor performance, ensuring compliance with safety protocols and managing the approval and evaluation of all maintenance tasks.
  • Coordinate scheduled maintenance activities, collaborating with the Estate Manager to ensure timely execution of tasks outlined in the Planned Maintenance Schedule.
  • Manage inventory, overseeing the procurement of essential supplies (e.g., light bulbs and cleaning products) while ensuring adequate stock levels.
  • Facilitate the collection of utility meter readings for shared services.
  • Perform system checks throughout the property, including emergency lighting, fire alarm systems, and lift emergency lines.
  • Assist residents with parking issues and ensure proper use of designated parking areas.
  • Monitor and manage the CCTV system as necessary.
  • Engage and supervise all contractors for both routine and emergency repairs within the property.
  • Maintain a visible presence on-site to ensure cleanliness and orderliness throughout the development.
  • Support the Estate Manager in budget preparation and financial oversight.
  • Be well-versed in the Lease Agreements, particularly the estate's rules and regulations.
  • Ensure that service charge funds are allocated appropriately, avoiding expenditures on areas designated for leaseholders.
  • Manage waste disposal effectively, ensuring rubbish is sorted correctly and communal areas are maintained on collection days.
  • Provide input for Directors meetings and assist with resident communications.
  • Support the Estate Manager during the retendering process for annual contracts and contractor evaluations.

Daily Maintenance & Repairs

  • Request quotes and issue work orders as needed.
  • Coordinate repairs with contractors and ensure completion.
  • Follow up on emergency repairs occurring outside regular hours.
  • Replace blown bulbs in communal areas as required.
  • Perform minor maintenance tasks such as adjusting doors and hardware.
  • Communicate with residents upon completion of reactive repairs.

Resident Services

  • Oversee the administration and daily operations of the residents' 'Front of House' services, including parcel management and key handling.
  • Maintain a visible on-site presence as the primary contact for tenants regarding communal maintenance issues, complaints, and emergencies.
  • Monitor tenant move-ins and move-outs to prevent damage to communal areas and minimize disruption.
  • Welcome new residents, introducing them to the 'house rules' and on-site staff.

Team Leadership

  • Design and implement cleaning and security service protocols for the estate.
  • Conduct staff inductions and training, identifying ongoing team development needs.
  • Manage uniforms and equipment to ensure staff have the necessary tools for their roles.
  • Oversee staff leave and absences to maximize operational efficiency, reporting to HR as needed.
  • Support and supervise the work of on-site staff, including Security and Cleaning teams.
  • Conduct annual staff performance reviews.
  • Update and enforce the policies and procedures manual.

The ideal candidate will possess:

  • Experience managing high-end developments, preferably in residential block management or hospitality.
  • Proven ability to lead, mentor, and develop a team.
  • Experience in contractor management, including evaluation and approval of subcontractor work.
  • Desirable experience in financial management.
  • Competence in Microsoft Office applications (Excel, Word, Outlook).
  • A solid educational background.
  • A full, clean driving license is preferred but not mandatory.

AMRT1_UKCT

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