IT Support Specialist

3 weeks ago


Manchester, United Kingdom Candour Solutions Full time
Position Overview

IT Support Specialist – Remote/On-site Flexibility - Competitive Salary + Benefits

Candour Solutions is on the lookout for an IT Support Specialist to enhance our dynamic team. This position is ideal for individuals with a minimum of three years' experience in first and second line technical support, particularly with expertise in Citrix environments. We seek a proactive individual who can seamlessly integrate into our operations.

Role Responsibilities

In this role, you will provide support to a diverse user base across the UK. A solid understanding of IT systems, both software and hardware, is essential, along with the ability to effectively communicate with various stakeholders.

Key Duties Include:

  • Delivering comprehensive IT support for all primary desktop applications and technologies.
  • Collaborating with IT Trainers, the IT Service Delivery Manager, and the Head of IT Operations to provide feedback and support.
  • While primarily focused on first and second line support, you may occasionally address third line issues as needed.
  • Managing user accounts and ensuring the proper setup and maintenance of laptops, printers, scanners, and meeting room technology.
  • Maintaining the functionality of all IT resources.
  • Escalating complex issues to the Service Delivery Manager or Head of IT Operations.

Candidate Profile

  • Strong knowledge of Microsoft solutions, including Active Directory and Microsoft 365 applications.
  • Experience in supporting users within Citrix environments.
  • Familiarity with various hardware and software technologies, including Citrix DaaS, Windows 10, and Apple devices.

Employee Benefits

  • Flexible working arrangements – a combination of office and remote work.
  • Pension plan.
  • Life insurance coverage.
  • Private health insurance.
  • Complimentary meals provided.

Please note that this position does not offer visa sponsorship; candidates must possess the right to work in the UK.

If you believe you would thrive in this role, we encourage you to consider this opportunity with Candour Solutions.



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