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Senior Student Retention Officer

1 month ago

London, Greater London, United Kingdom GBS Global Applied Knowledge Full time
Senior Student Retention Officer

ROLE PURPOSE: The purpose of this role is to ensure the highest possible student retention and progress from level to level, a key element of student success at GBS Global Applied Knowledge. Your key task will be to work under the direction of the Head of Student Retention, and the Retention Managers in collaboration with the Student Success Tutors and relevant academic staff to help re-engage students in their studies.

This role requires a high level of student engagement and retention expertise.

Main Responsibilities

ROLE AND RESPONSIBILITIES:

  • Work closely with allocated learners as a key point of contact for day-to-day activities.
  • Monitor the performance of assigned Student Success Tutors (SST) and ensure that activities towards retention, achievement, and progression are closely monitored as per the Key Performance Indicators (KPI).
  • Improve campus attendance and engagement.
  • Coordinate and ensure that SST are making required calls as per the audit of the call log, with engagement above 95%.
  • Coordinate absence of annual leave for assigned SST team members.
  • Ensure SST maintain up-to-date transcripts within allocated cohorts.
Requirements

ESSENTIAL SKILLS AND EXPERIENCE:

  • Educated to degree level or equivalent with knowledge of safeguarding legislation and best practice.
  • Previous experience of working with students in higher education, specifically with mature students.
  • Strong communication skills and ability to adapt messages for a diverse audience in an inclusive and accessible way.
  • Ability to plan and prioritise effectively to achieve objectives, work collaboratively in a team, and build and maintain positive relationships with students.
  • High level of computer literacy and proficiency in Microsoft Office.
  • Attention to detail and strong organisational skills.
Other Information

The candidate will also be expected to demonstrate their commitment to GBS values and regulations, including equal opportunities policy, and to their Health and Safety responsibilities to ensure a safe and secure working environment for staff, students, and other visitors to the campus.