Student Retention Specialist

1 week ago


London, Greater London, United Kingdom GBS Global Applied Knowledge Full time
Senior Student Retention Officer

Role Purpose:

The Senior Student Retention Officer will play a crucial role in ensuring the retention and progress of students at GBS Global Applied Knowledge. This involves working closely with the Head of Student Retention, Retention Managers, Student Success Tutors, and academic staff to re-engage students in their studies.

Main Responsibilities:

  • Work with allocated learners as a key point of contact
  • Monitor the onboarding and training of 8 ROs and ensure activities towards retention, achievement, and progression are closely monitored
  • Coordinate absence of annual leave for assigned SST team members
  • Ensure SSTs maintain up-to-date transcripts within allocated cohorts
  • Senior RO Update for the week for assigned RO in weekly reports

Requirements:

  • Education to degree level or equivalent with knowledge of safeguarding legislation and best practice
  • Previous experience working with students in higher education, specifically with mature students
  • Strong communication skills and ability to adapt messages for a diverse audience
  • Ability to plan and prioritise effectively to achieve objectives
  • High level of computer literacy and proficiency in Microsoft Office

Other Information:

  • Commitment to GBS values and regulations, including equal opportunities policy
  • Commitment to GBS's Social, Economic, and Environmental responsibilities
  • Commitment to Health and Safety responsibilities


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