Senior Student Retention Officer

4 weeks ago


London, Greater London, United Kingdom GBS Global Applied Knowledge Full time
Senior Student Retention Officer - GBS Global Applied Knowledge

ROLE PURPOSE: The purpose of this role is to ensure the highest possible student retention and progress rates at GBS Global Applied Knowledge. As a key member of the Student Success team, you will work closely with the Head of Student Retention, Retention Managers, and Student Success Tutors to identify and support students who are at risk of not progressing.

This role requires a high level of communication and interpersonal skills, as well as the ability to work collaboratively in a team environment. You will be responsible for monitoring student attendance and engagement, and working with students to develop strategies to improve their academic performance.

Main Responsibilities
  • Monitor student attendance and engagement
  • Work with students to develop strategies to improve academic performance
  • Collaborate with the Student Success team to identify and support students at risk of not progressing
  • Provide regular updates to the Head of Student Retention and Retention Managers on student progress
Requirements

ESSENTIAL SKILLS AND EXPERIENCE:

  • Experience of working in a higher education setting, specifically with mature students
  • Strong communication and interpersonal skills
  • Ability to work collaboratively in a team environment
  • High level of computer literacy and proficiency in Microsoft Office


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