Senior Student Retention Officer

3 weeks ago

London, Greater London, United Kingdom GBS Global Applied Knowledge Full time
Senior Student Retention Officer

ROLE PURPOSE: The purpose of this role is to ensure the highest possible student retention and progress from level to level, a key element of student success at GBS Global Applied Knowledge. Your key task will be to work under the direction of the Head of Student Retention, and the Retention Managers in collaboration with the Student Success Tutors and relevant academic staff to help re-engage students in their studies.

This role requires a high level of commitment to GBS values and regulations, including equal opportunities policy, and the ability to adapt messages for a diverse audience in an inclusive and accessible way.

Main Responsibilities
  • Work closely with the Retention Managers and ensure that the tasks assigned by them are closely monitored within your team.
  • Improve campus attendance and monitor SST performance towards attendance, engagement, and WD.
  • Coordinate and ensure that the SST are making the required Calls as per the audit of the call Log of five 9 and ensuring that the engagement is above 95%.
  • Coordinate absence of annual leave for the assigned SST team members and ensure that the SST maintaining the transcripts, are Up-To-Date within the allocated cohorts.
Requirements
  • Educated to degree level or equivalent with knowledge of safeguarding legislation and best practice, you will have previous experience of working with students in higher education, specifically with mature students.
  • You will have strong communication skills and an ability to adapt messages for a diverse audience in an inclusive and accessible way.
  • You'll be able to plan and prioritise effectively to achieve objectives, work collaboratively in a team and build and maintain positive relationships with students.
  • High level of computer literacy and proficiency in Microsoft Office.
  • Attention to detail is a must as well as strong organizational skills.
Other Information

The candidate will also be expected to demonstrate their commitment to GBS's Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS's Environmental Policy.

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