Transport Coordination Assistant

4 weeks ago

Chichester, West Sussex, United Kingdom West Sussex County Council Full time

About Us

West Sussex County Council (WSCC) is dedicated to providing essential transport services for children and vulnerable individuals across the region.

As a member of our organization, your role will be pivotal in ensuring that vulnerable populations receive the highest quality of transport support, contributing to their overall well-being and personal achievements.

About the Role

Salary: £25,119 to £26,421 per annum, £19,740 to £20,763 pro rata.

Location: Your primary office will be situated at Drayton Depot, which is located in a rural area. The role requires regular attendance at the office and site visits, with potential for remote work as dictated by service needs.

Contract: This is a permanent position, with a work schedule aligned to term-time, totaling 44 weeks annually, plus an additional 6.4 weeks of paid leave.

Working Pattern: This is a part-time role, requiring 30 hours of work per week. Flexible scheduling options are available and will be discussed with your supervisor. Some shifts may be split to accommodate school transport needs, and working hours will be adjusted based on operational requirements.

Employer Pension Contribution: 19.70%, subject to annual review each April.

As the Transport Coordination Assistant, your focus will be on enhancing passenger care. This involves ensuring a secure transport experience for individuals with complex needs who may require medical support during transit. You will oversee a team of Passenger Assistants and Health Care Assistants responsible for delivering necessary care to passengers.

Our service facilitates the transportation of children to and from educational institutions. The Passenger Assistants (PAs) serve as chaperones and possess basic first aid training.

Your responsibilities will include managing approximately 40 PAs within a designated area. Key duties encompass:

  • Providing guidance and training to team members.
  • Coordinating with drivers and external service providers.
  • Facilitating communication between parents and educational institutions.

What We Require from You:

  • Proficient written and verbal communication skills.
  • Ability to foresee and identify challenges, devise solutions, and make informed decisions.
  • Strong focus on customer service.
  • Experience in supervising a team on a daily basis.
  • Previous experience in caring for individuals with complex needs.
  • Customer service expertise.
  • Ability to collaborate effectively within a team to meet objectives within established timelines.
  • Valid full driving license.

Rewards and Benefits

We prioritize employee well-being and foster a supportive work environment. Our commitment to team development is reflected in the following benefits:

  • Access to pool vehicles for travel to various WSCC locations.
  • A comprehensive pension scheme.
  • Supportive management team.
  • Opportunities for training and professional development, including coaching and mentoring.
  • Discounts at various retailers including Argos, Samsung, Asos, B&Q, and more.
  • Free access to employee assistance programs.
  • Discounted memberships at select local fitness and sports centers.
  • Various commuting and business travel discounts and initiatives.

For a complete overview of the benefits available to you as an employee of West Sussex County Council, please refer to our Rewards and Benefits page.

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