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Claims Governance Director

2 months ago

Tunbridge Wells, Kent, United Kingdom The AA Full time
Claims Governance Manager Role

As a Claims Governance Manager at The AA, you will play a pivotal role in ensuring the company's claims handling processes are compliant with regulatory requirements and industry standards. Your expertise will drive excellence in risk management, quality assurance, and reporting, making a defining impact on the company's success.

Key Responsibilities
  • Craft and execute an innovative audit program that encompasses the end-to-end claim handling process, including First Notice of Loss (FNOL), Claims, Complaints, Supply Chain, Major & Complex Loss, Fraud, Liability, and Recovery.
  • Develop and refine the claims governance framework, ensuring it aligns with The AA's strategic vision and values, and resonates with the company's commitment to quality and excellence.
  • Evaluate and enhance the effectiveness of the claims governance framework, policies, and procedures, and proactively recommend improvements to stay ahead.
  • Champion compliance across the claims operation, ensuring adherence to relevant laws, regulations, and standards.
  • Uphold the FCA Consumer Duty Regulation, identifying and addressing any training needs to ensure The AA's claims operation is not just compliant, but exemplary.
  • Provide expert guidance and support to the claims teams, empowering them to excel in governance-related matters such as risk management, quality assurance, audit, and reporting.
  • Deliver insightful reports and updates on claims governance performance to senior management and the board, driving informed decision-making.
Requirements
  • Demonstrated expertise in claims management, governance, compliance, or risk management within the insurance industry.
  • Comprehensive knowledge of insurance claims processes, products, and strict adherence to FCA regulations.
  • Outstanding communication skills, both verbal and written, with the ability to engage stakeholders effectively.
  • Strategic analytical skills to present information from various sources into actionable insights and reports.
  • Specialised experience in a motor claims environment.
  • Track record of success in developing and implementing Quality Assurance audit programs across claims handling.
  • Proven ability to manage and influence stakeholders at all levels.
  • Guidance and support expertise for claims teams on governance-related issues.
  • Regular reporting experience to senior management, with a clear and persuasive presentation style.
What We Offer

The AA is an equal opportunities employer and welcomes applications from everyone. We value diversity and the difference it brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best, and feel like you truly belong.

We offer a range of benefits, including:

  • 25 days annual leave plus bank holidays + holiday buying scheme
  • Worksave pension scheme with up to 7% employer contribution
  • Free AA breakdown membership from Day 1 plus 50% discount for family and friends
  • Discounts on AA products, including car and home insurance
  • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays, and more
  • Diverse learning and development opportunities to support you to progress in your career
  • Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family