Claims Governance Manager
4 weeks ago
The AA is a leading motoring organisation that has been evolving and adapting for over 100 years. We offer a range of excellent products and services to millions of customers, including roadside assistance, home and motor insurance, and the latest driving technologies.
Job SummaryWe are seeking a Claims Governance Manager to play a key part in our success and join us on this exciting motoring journey. As a Claims Governance Manager, you will lead the oversight of our claims governance, ensuring compliance and guiding teams in motor and household claims.
Key Responsibilities- Craft and execute an innovative audit program that encompasses the end-to-end Claim handling process, including First Notice of Loss (FNOL), Claims, Complaints, Supply Chain, Major & Complex Loss, Fraud, Liability, and Recovery.
- Develop and refine the claims governance framework, ensuring it aligns with our company's strategic vision and values, and resonates with our commitment to quality and excellence.
- Evaluate and enhance the effectiveness of our claims governance framework, policies, and procedures, and proactively recommend improvements to stay ahead.
- Champion compliance across the claims operation, ensuring adherence to relevant laws, regulations, and standards.
- Uphold the FCA Consumer Duty Regulation, identifying and addressing any training needs to ensure our claims operation is not just compliant, but exemplary.
- Provide expert guidance and support to the claims teams, empowering them to excel in governance-related matters such as risk management, quality assurance, audit, and reporting.
- Deliver insightful reports and updates on claims governance performance to senior management and the board, driving informed decision-making.
- Demonstrated expertise in claims management, governance, compliance, or risk management within the insurance industry.
- Comprehensive knowledge of insurance claims processes, products, and strict adherence to FCA regulations.
- Outstanding communication skills, both verbal and written, with the ability to engage stakeholders effectively.
- Strategic analytical skills to present information from various sources into actionable insights and reports.
- Specialised experience in a motor claims environment.
- Track record of success in developing and implementing Quality Assurance audit programs across claims handling.
- Proven ability to manage and influence stakeholders at all levels.
- Guidance and support expertise for claims teams on governance-related issues.
- Regular reporting experience to senior management, with a clear and persuasive presentation.
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
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