Claims Governance Director

4 weeks ago


Tunbridge Wells, Kent, United Kingdom The AA Full time
Claims Governance Manager Role

At The AA, we're committed to delivering exceptional products and services to our customers. As our Claims Governance Manager, you'll play a vital role in ensuring the quality and integrity of our claims handling processes.

Key Responsibilities:

  • Develop and execute a comprehensive audit program to assess the effectiveness of our claims governance framework.
  • Lead the oversight of claims governance, ensuring compliance with regulatory requirements and industry standards.
  • Collaborate with claims teams to identify areas for improvement and implement changes to enhance the claims experience.
  • Provide expert guidance on risk management, quality assurance, and reporting to ensure the claims operation is compliant and exemplary.
  • Deliver insightful reports and updates on claims governance performance to senior management and the board.

Requirements:

  • Proven expertise in claims management, governance, compliance, or risk management within the insurance industry.
  • Comprehensive knowledge of insurance claims processes, products, and regulatory requirements.
  • Excellent communication and analytical skills to present information from various sources into actionable insights.
  • Specialised experience in a motor claims environment.
  • Track record of success in developing and implementing Quality Assurance audit programs across claims handling.

What We Offer:

  • 25 days annual leave plus bank holidays + holiday buying scheme
  • Worksave pension scheme with up to 7% employer contribution
  • Free AA breakdown membership from Day 1 plus 50% discount for family and friends
  • Discounts on AA products including car and home insurance
  • Diverse learning and development opportunities to support you to progress in your career

We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.



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