Groups Flights Travel Consultant

3 weeks ago

Royal Tunbridge Wells, United Kingdom CT Travel Group Full time

**THE COMPANY**:
An established, independently owned, multi-award-winning travel management company with Investors in People status.

From its beginnings as a small travel store in Tunbridge Wells, Kent, the company has grown into a multimillion-pound business, events, and leisure travel company, with offices in Tunbridge Wells, Kent, London, and India. The business has evolved over the past 36 years through a combination of both organic and acquisitive growth, with ambitious plans for the future.

The Company is led by four dynamic Directors, who are supported by a hands-on Senior Management Team. Together they empower the business to constantly innovate and evolve to meet ever-changing client needs with compelling travel management solutions. Our success can be attributed to our commitment to employing the right team and investing in leading technology to drive the business forward. We strive to deliver the highest of standards across all the areas it operates in.

**THE ROLE**:
This role is focussed on arranging travel for Trade Missions delegations and assisting with group air-only travel. You will be responsible for the organisation of group and individual travel for Government and private sector arranged for Trade Missions and exhibitions. This would cover air travel, ground transportation, hotel accommodation, and booking meeting rooms on both an individual and group basis.

Responsible for the entire process, including quotations/proposals, flight & hotel bookings, administration; financials including budgets, invoicing, credit control, travel document issuance and direct contact with delegates to quote for deviations from the standard itinerary, processing of travel booking forms, receipts & invoices, confirmations, document issue and general advice all underlined by excellent customer service.

This role is 50/50 between travel and administration.

You will also be required to work within the Group Flights team who manage flight only bookings, through both airline booking portals and the GDS, including ticketing and re-issues.

This role would suit an individual who loves working in travel and now wants to develop their long-term career in two specialist areas. This is an exciting opportunity for the right person to establish themselves in the role and to, over time, take ownership of organising individual Trade Missions.

Due to the complex nature of the arrangements for Trade Missions, there will also be several internal administrative processes that will be necessary to become familiar with. There will likely be some duties that assist our MICE team if/when required.

**Key Accountabilities**:

- Arranging individual and group travel by:

- Booking flights using GDS on a group and individual basis
- Obtaining group and individual quotations and submitting to client in a proposal format
- Ticket issue and despatch. Reissues when required.
- Sourcing hotels to match client needs location & budget.
- Making group and individual hotel bookings including managing rooming lists
- For group bookings, negotiating with the hotel to obtain the most favourable T&C’s
- Venue sourcing, management of meetings and networking receptions
- Compiling suggested itineraries and quotations for those diverging from the standard itinerary
- Calculating cost to be paid by the delegate and any Government subsidy applicable.
- Supplier payments, invoicing (split invoicing and package invoicing) and keeping records updated.
- Managing booking and financial reports for client
- Obtaining group T&C’s for airlines and hotels - reading, understanding, and giving salient points to clients for their approval
- Booking airport transfers and other transportation
- Provision of travel and visa advice
- Despatch of travel documents

Account Management
- Relationship building with Mission organiser.
- Booking reports
- Statement of Accounts
- Ensuring high levels of client satisfaction
- Understanding client needs to anticipate requirements and identify opportunities.
- To encourage repeat business

**THE PERSON**:
**Skills & Experience**:
2+ years’ travel industry experience

Minimum 1 year of Amadeus experience an advantage but not essential (command preferred, not graphic) for quotes, bookings, ticket issue etc

Working in hospitality, i.e. Hotel front desk with customer services skills

Taking a proactive approach; calm under pressure and takes a “common sense” approach to problem solving.

Able to work in a fast-paced environment with an ever-changing work schedule in order to meet our client’s needs, whilst multi-tasking across a number of events

Comfortable working to deadlines and being accountable to them; providing excellent customer service to our clients; always being the face of the business, being punctual, accurate and responsive to client requests.

Flexible in your approach to working; in the variety of work you do, in relation to supporting your colleagues and in terms of the hours you are prepared to

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