Groups & Events Air Consultant

5 months ago

Royal Tunbridge Wells, United Kingdom CT Travel Group Full time

**THE COMPANY**:
An established, independently owned, multi-award-winning travel management company with Investors in People status.

From its beginnings as a small travel store in Tunbridge Wells, Kent, the company has grown into a multimillion-pound business, events, and leisure travel company, with offices in Tunbridge Wells, Kent, London, and India. The business has evolved over the past 36 years through a combination of both organic and acquisitive growth, with ambitious plans for the future.

The Company is led by four dynamic Directors, who are supported by a hands-on Senior Management Team. Together they empower the business to constantly innovate and evolve to meet ever-changing client needs with compelling travel management solutions. Our success can be attributed to our commitment to employing the right team and investing in leading technology to drive the business forward. We strive to deliver the highest of standards across all the areas it operates in.

**THE ROLE**:

- To develop and maintain strong and lasting client relationships through the delivery of exceptional service, and by doing so, contributing to the overall success of the Groups and Events team.
- To be the first point of contact for our clients with regards to all enquiries and the maintenance of ongoing client relationships
- To make both individual and group bookings (air, rail, hotels) and all ground travel arrangements liaising with appropriate DMCs as required
- To provide excellent service to our clients - always being the face of the business, being punctual, accurate and responding to the client requests
- To follow up with clients to gain feedback and to support the process of ongoing business.
- To always be looking for opportunities to seek new business and to work with the Business Development Manager where appropriate.

**What Do You Bring**:

- You have at least 2 years’ experience of working for a tour operator or travel agency and have strong GDS knowledge (Amadeus)
- Experience within flight/rail booking, conferences, incentives and summer/winter parties.
- A willingness to attend supplier events to enhance knowledge and build industry

relationship
- Knowledge of complex fare routings
- Excellent geographical knowledge/personal travel experience
- Excellent presentation and negotiation skills
- A team player, creating strong bonds with your immediate team as well as other areas of the

business.
- You demonstrate excellent organizational and relationship building skills.
- You have fantastic attention to detail.
- You are great at communicating effectively - both verbally and in writing
- You demonstrate strong destination knowledge.
- You are professional in your approach and will always represent the Company brand well.
- You are flexible in your approach to working - in the variety of work you do, in relation to supporting your colleagues and in terms of the hours you are prepared to work when required across events.
- You have a proactive approach - you are calm under pressure and have a ‘common sense’ approach to problem solving.
- You are able to travel with clients as required by the business (sometimes at short notice) and to work across weekends and evenings if required.
- You have proven experience of working to deadlines and of being accountable.
- You are extremely IT savvy - you are competent in using the full range of Microsoft Office products (including PowerPoint, Excel and Word), online meeting tools (E.g. Teams and Slack) as well as web based sharing tools (E.g. Google Docs)
- You are career focused with ambitions to further develop your career in groups and events

**Job Types**: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site gym

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Event Management: 1 year (preferred)

Work Location: Hybrid remote in Tunbridge Wells

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