Claims Governance Director
3 weeks ago
At The AA, we're committed to delivering exceptional products and services to our customers. As our Claims Governance Manager, you'll play a vital role in ensuring our claims operation is compliant, efficient, and effective.
Key Responsibilities- Develop and execute a comprehensive audit program to oversee the end-to-end claims handling process, including FNOL, claims, complaints, supply chain, major and complex loss, fraud, liability, and recovery.
- Design and refine the claims governance framework to align with our company's strategic vision and values, ensuring quality and excellence.
- Evaluate and enhance the effectiveness of our claims governance framework, policies, and procedures, recommending improvements to stay ahead.
- Champion compliance across the claims operation, ensuring adherence to relevant laws, regulations, and standards.
- Provide expert guidance and support to claims teams, empowering them to excel in governance-related matters such as risk management, quality assurance, audit, and reporting.
- Deliver insightful reports and updates on claims governance performance to senior management and the board, driving informed decision-making.
- Demonstrated expertise in claims management, governance, compliance, or risk management within the insurance industry.
- Comprehensive knowledge of insurance claims processes, products, and strict adherence to FCA regulations.
- Outstanding communication skills, both verbal and written, with the ability to engage stakeholders effectively.
- Strategic analytical skills to present information from various sources into actionable insights and reports.
- Specialised experience in a motor claims environment.
- Track record of success in developing and implementing Quality Assurance audit programs across claims handling.
- Proven ability to manage and influence stakeholders at all levels.
- Guidance and support expertise for claims teams on governance-related issues.
- Regular reporting experience to senior management, with a clear and persuasive presentation style.
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays, and more
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best, and feel like you truly belong.
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Claims Governance Director
2 weeks ago
Tunbridge Wells, Kent, United Kingdom The AA Full timeClaims Governance Manager RoleAt The AA, we're seeking a skilled Claims Governance Manager to lead our claims governance efforts. This vital role will oversee the development and implementation of our claims governance framework, ensuring compliance with regulatory requirements and industry standards.Key Responsibilities:Craft and execute an innovative audit...
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Claims Governance Director
1 week ago
Tunbridge Wells, Kent, United Kingdom The AA Full timeClaims Governance Manager RoleAt The AA, we're committed to delivering exceptional products and services to our customers. As our Claims Governance Manager, you'll play a vital role in ensuring the quality and integrity of our claims handling processes.Key Responsibilities:Develop and execute a comprehensive audit program to assess the effectiveness of our...
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Claims Governance Director
1 week ago
Tunbridge Wells, Kent, United Kingdom The AA Full timeClaims Governance Manager RoleThe AA is seeking a highly skilled Claims Governance Manager to lead the oversight of our claims governance, ensuring compliance and guiding teams in motor and household claims. This vital role will drive excellence in risk management, quality assurance, and reporting.Key ResponsibilitiesCraft and execute an innovative audit...
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Claims Governance Director
3 weeks ago
Tunbridge Wells, Kent, United Kingdom The AA Full timeClaims Governance ManagerAt The AA, we're committed to delivering exceptional products and services to our customers. As our Claims Governance Manager, you'll play a vital role in ensuring our claims operation is compliant, efficient, and effective.Key ResponsibilitiesCraft and execute a comprehensive audit program that covers the entire claims handling...
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Claims Governance Director
3 weeks ago
Tunbridge Wells, Kent, United Kingdom The AA Full timeClaims Governance ManagerAt The AA, we're committed to delivering exceptional products and services to our customers. As our Claims Governance Manager, you'll play a vital role in ensuring our claims operation is compliant, efficient, and effective.Key ResponsibilitiesCraft and execute a comprehensive audit program that covers the entire claims handling...
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Claims Governance Director
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Tunbridge Wells, Kent, United Kingdom The AA Full timeClaims Governance ManagerAt The AA, we're committed to delivering exceptional service to our customers. As our Claims Governance Manager, you'll play a vital role in ensuring our claims handling processes are compliant, efficient, and effective.Key Responsibilities:Develop and execute a comprehensive audit program to assess the end-to-end claims handling...
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Claims Governance Director
4 weeks ago
Tunbridge Wells, Kent, United Kingdom The AA Full timeClaims Governance ManagerAt The AA, we're committed to delivering exceptional service to our customers. As our Claims Governance Manager, you'll play a vital role in ensuring our claims handling processes are compliant, efficient, and effective.Key Responsibilities:Develop and execute a comprehensive audit program to assess the end-to-end claims handling...
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Claims Governance Director
3 weeks ago
Tunbridge Wells, Kent, United Kingdom The AA Full timeClaims Governance ManagerAt The AA, we're committed to delivering exceptional products and services to our customers. As our Claims Governance Manager, you'll play a vital role in ensuring our claims operation is compliant, efficient, and effective.Key ResponsibilitiesCraft and execute an innovative audit program that encompasses the end-to-end claim...
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Claims Governance Director
3 weeks ago
Tunbridge Wells, Kent, United Kingdom The AA Full timeClaims Governance ManagerAt The AA, we're committed to delivering exceptional products and services to our customers. As our Claims Governance Manager, you'll play a vital role in ensuring our claims operation is compliant, efficient, and effective.Key ResponsibilitiesCraft and execute an innovative audit program that encompasses the end-to-end claim...
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Claims Governance Director
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Tunbridge Wells, Kent, United Kingdom The AA Full timeClaims Governance ManagerAt The AA, we're committed to delivering exceptional products and services to our customers. As our Claims Governance Manager, you'll play a vital role in ensuring the integrity and quality of our claims handling processes.Key ResponsibilitiesDevelop and execute a comprehensive audit program to oversee the end-to-end claims handling...
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Claims Governance Director
1 month ago
Tunbridge Wells, Kent, United Kingdom The AA Full timeClaims Governance ManagerAt The AA, we're committed to delivering exceptional products and services to our customers. As our Claims Governance Manager, you'll play a vital role in ensuring the integrity and quality of our claims handling processes.Key ResponsibilitiesDevelop and execute a comprehensive audit program to oversee the end-to-end claims handling...
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Claims Governance Director
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Tunbridge Wells, Kent, United Kingdom The AA Full timeClaims Governance ManagerAt The AA, we're committed to delivering exceptional products and services to our customers. As our Claims Governance Manager, you'll play a vital role in ensuring our claims operation is compliant, efficient, and effective.Key ResponsibilitiesDevelop and execute a comprehensive audit program to oversee the end-to-end claims handling...
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Claims Governance Director
4 weeks ago
Tunbridge Wells, Kent, United Kingdom The AA Full timeClaims Governance ManagerAt The AA, we're committed to delivering exceptional products and services to our customers. As our Claims Governance Manager, you'll play a vital role in ensuring our claims operation is compliant, efficient, and effective.Key ResponsibilitiesDevelop and execute a comprehensive audit program to oversee the end-to-end claims handling...
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Claims Governance Director
4 weeks ago
Tunbridge Wells, Kent, United Kingdom The AA Full timeClaims Governance Manager RoleAs a Claims Governance Manager at The AA, you will play a critical role in ensuring the company's claims handling processes are compliant with regulatory requirements and industry standards. Your expertise in claims management, governance, and compliance will drive excellence in risk management, quality assurance, and...
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Claims Governance Director
4 weeks ago
Tunbridge Wells, Kent, United Kingdom The AA Full timeClaims Governance Manager RoleAs a Claims Governance Manager at The AA, you will play a critical role in ensuring the company's claims handling processes are compliant with regulatory requirements and industry standards. Your expertise in claims management, governance, and compliance will drive excellence in risk management, quality assurance, and...
-
Claims Governance Director
4 weeks ago
Tunbridge Wells, Kent, United Kingdom The AA Full timeClaims Governance ManagerAt The AA, we're committed to delivering exceptional products and services to our customers. As our Claims Governance Manager, you'll play a vital role in ensuring our claims operation is compliant, efficient, and effective.Key ResponsibilitiesCraft and execute a comprehensive audit program that covers the entire claims handling...
-
Claims Governance Director
4 weeks ago
Tunbridge Wells, Kent, United Kingdom The AA Full timeClaims Governance ManagerAt The AA, we're committed to delivering exceptional products and services to our customers. As our Claims Governance Manager, you'll play a vital role in ensuring our claims operation is compliant, efficient, and effective.Key ResponsibilitiesCraft and execute a comprehensive audit program that covers the entire claims handling...
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