Senior Product Governance Analyst

4 weeks ago

Tunbridge Wells, Kent, United Kingdom AXA Full time
About the Role

We are seeking a highly skilled Senior Product Governance Analyst to join our Product and Proposition team at AXA - Global Healthcare. As a key member of our team, you will play a critical role in ensuring that our products continue to meet the needs of our customers and deliver fair outcomes.

Key Responsibilities
  • Deliver complex and detailed analysis of our products to provide assurance that they continue to meet the needs of our customers and deliver fair outcomes.
  • Report to the Product Governance Manager and gather insight and analyse MI against defined customer outcomes using wide ranging data including complaints, loss ratios, claims, customer insight, pricing and lapse data.
  • Provide recommendations to senior management to mitigate any customer detriment identified, e.g. changes to product design.
  • Work across multiple streams and engage with stakeholders around the business, including Compliance, Product, Distribution, Conduct Risk, Complaints, Customer Service, Claims and Underwriting.
  • Assist in the production of a range of customer outcome assessments, including Product Oversight Reports and targeted Customer Outcome Testing.
  • Deliver presentations of your findings with recommendations to the relevant governance committees or to senior stakeholders.
  • Support the wider Product and Proposition team to ensure correct processes are followed for the product development and change process.
  • Advise our Proposition Development, Distribution and Marketing areas on customer outcome expectations to support strategic decisions on product benefits.
  • Manage resulting actions within agreed timeframes.
  • Influence and shape recommendations to result in defined actions.
  • Help manage and develop the team's customer outcome MI.
  • Monitor the Product Governance team mailbox and respond or circulate to the correct team member to respond.
What We Offer
  • Competitive annual salary of up to £40,000 dependent on skills and experience.
  • Annual company & performance-based bonus.
  • Contributory pension scheme (up to 12% employer contributions).
  • Life Assurance (up to 10 x annual salary).
  • 24 days annual leave plus Bank Holidays.
  • Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
  • AXA employee discounts.
  • Gym benefits.
About AXA

Proud to be part of the AXA Group, AXA - Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical checkup to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.

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