Product Governance Specialist

1 day ago

Tunbridge Wells, Kent, United Kingdom AXA Full time
Senior Product Governance Analyst

AXA - Global Healthcare is seeking a highly skilled Senior Product Governance Analyst to join our Product and Proposition team. In this role, you will be responsible for delivering complex and detailed analysis of our products to ensure they meet the needs of our customers and deliver fair outcomes.

Key Responsibilities:
  • Deliver in-depth analysis of product performance using a wide range of data, including complaints, loss ratios, claims, customer insight, pricing, and lapse data.
  • Provide recommendations to senior management to mitigate customer detriment, including changes to product design.
  • Work closely with stakeholders across the business, including Compliance, Product, Distribution, Conduct Risk, Complaints, Customer Service, Claims, and Underwriting.
  • Develop and maintain customer outcome MI to support strategic decisions on product benefits.
  • Support the Product and Proposition team to ensure correct processes are followed for product development and change.
Requirements:
  • Excellent Excel and PowerPoint skills.
  • Understanding of FCA expectations in terms of customer outcomes and regulatory requirements.
  • Good understanding of general insurance products and claims processes, insurance practices, and principles.
  • Ability to self-manage and drive own development.
  • Advanced communication and influencing skills with excellent networking and relationship building skills.
What We Offer:
  • Competitive annual salary of up to £40,000 dependent on skills and experience.
  • Annual company and performance-based bonus.
  • Contributory pension scheme (up to 12% employer contributions).
  • Life Assurance (up to 10 x annual salary).
  • 24 days annual leave plus Bank Holidays.
  • Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
  • AXA employee discounts.

Proud to be part of the AXA Group, AXA - Global Healthcare specialises in supporting the healthcare needs of globally mobile citizens, around the world. From routine medical checkups to lengthy hospital stays, individuals and businesses have relied on our global support and protection for over 55 years.

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