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Senior Product Governance Analyst
2 months ago
We are seeking a highly skilled Senior Product Governance Analyst to join our Product and Proposition team at AXA - Global Healthcare. As a key member of our team, you will play a critical role in ensuring that our products continue to meet the needs of our customers and deliver fair outcomes.
Key Responsibilities- Deliver complex and detailed analysis of our products to provide assurance that they continue to meet customer needs and deliver fair outcomes.
- Report to the Product Governance Manager and gather insight and analyse MI against defined customer outcomes using wide-ranging data.
- Work across multiple streams and engage with stakeholders around the business, including Compliance, Product, Distribution, Conduct Risk, Complaints, Customer Service, Claims, and Underwriting.
- Assist in the production of customer outcome assessments, including Product Oversight Reports and targeted Customer Outcome Testing.
- Deliver presentations of findings with recommendations to governance committees or senior stakeholders.
- Support the Product and Proposition team to ensure correct processes are followed for product development and change.
- Advise Proposition Development, Distribution, and Marketing areas on customer outcome expectations to support strategic decisions.
- Excellent analytical skills and attention to detail.
- Strong Excel and PowerPoint skills.
- Understanding of FCA expectations and regulatory requirements.
- Good understanding of general insurance products and claims processes.
- Ability to self-manage and drive own development.
- Advanced communication and influencing skills.
- Competitive annual salary of up to £40,000 dependent on skills and experience.
- Annual company and performance-based bonus.
- Contributory pension scheme.
- Life Assurance.
- 24 days annual leave plus Bank Holidays.
- Opportunity to buy or sell extra leave.
AXA - Global Healthcare specialises in supporting the healthcare needs of globally mobile citizens. We offer global support and protection, with a presence in over 200 countries.
