Commercial Operations Support Specialist

7 days ago


Crawley, West Sussex, United Kingdom Network Aviation Group Full time
About the Role

The Network Aviation Group is seeking a highly skilled and experienced Commercial Operations Support Specialist to join our team. As a key member of our commercial department, you will play a vital role in ensuring the smooth operation of our charter and cargo services.

Key Responsibilities
  • Liaise with charter customers to coordinate operational activities;
  • Manage flight paperwork and ensure timely submission;
  • Collaborate with the Operations team to update permit information;
  • Work closely with the Unit Load Device (ULD) Control Team to ensure efficient cargo handling;
  • Coordinate cargo deliveries and assist with long-term planning, maintenance planning, and Aircraft on Ground (AOG) recovery planning;
  • Assist the commercial team with charter planning, sourcing maximum payloads, and checking operational possibilities at ad-hoc stations;
  • Support the commercial team with Cargo Booking System entries and reviewing and approving ad-hoc invoices;
  • Manage fuel policy and airport databases;
  • Perform other reasonable work-related requests as directed by the Line Manager.
Requirements
  • Excellent operational knowledge in the air cargo industry;
  • Demonstrable passion for customer service;
  • Exceptional communication skills;
  • Demonstrable collaborative skills with internal and external stakeholders;
  • A highly analytical eye for detail with tenacity and proactivity to ensure the highest levels of accuracy;
  • Efficiency and organisation in all responsibilities;
  • A flexible approach to working hours, including some out-of-hours work within a 24/7 business;
  • Ability to manage multiple tasks simultaneously and prioritize where necessary;
  • Ability to demonstrate a high level of integrity and work ethic;
  • A can-do attitude with a keen willingness to learn and develop;
  • Good IT knowledge of Microsoft suite of programmes;
  • Ability to perform and analyse mathematical calculations.
What We Offer

The Network Aviation Group is an equal opportunities employer. We offer a competitive salary of £25,000.00-£29,500.00 per year and a permanent full-time position. Work authorisation is required for the United Kingdom.



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