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Operational Support Specialist

3 months ago

Crawley, West Sussex, United Kingdom InterQuest Group Full time
Position Overview

InterQuest Group is a prominent player in the touring industry, seeking a dedicated Operational Support Specialist to join our team. This role is pivotal in ensuring the seamless functionality of our technological systems, adhering to established protocols, fulfilling client needs, and achieving service level commitments.

Work Environment: Full-time position with a hybrid model allowing for three days of remote work.

Key Responsibilities:

  • Oversee system availability by adhering to established protocols and procedures.
  • Collaborate with business stakeholders and support teams to sustain services and assist end-users.
  • Ensure timely resolution of all user inquiries within the defined service levels.
  • Document incidents and issues, escalating them appropriately to facilitate prompt resolution.
  • Administer, monitor, and execute applications to uphold daily, evening, monthly, and ad-hoc schedules, ensuring accurate parameter entries.
  • Supervise the Data Centre environment, reporting any anomalies to the Service Desk and support teams for further investigation.

Essential Skills and Experience:

  • Strong communication and customer service abilities.
  • Proficient technical and IT support expertise.
  • Familiarity with Microsoft Windows, SAP, Google Workspace (or equivalent platforms).
  • Understanding of secure data transfer methodologies.
  • Comprehensive knowledge of IT security and data protection principles.
  • Experience with IT service management tools, service level agreements, and reporting.
  • Capability to create clear and concise support documentation.