Housing Service Manager

7 days ago


Nottingham, Nottingham, United Kingdom Broxtowe Borough Council Full time
About the Role

We are seeking an experienced Housing Service Manager to join our team at Broxtowe Borough Council. As a key member of our Housing Operations Team, you will play a crucial role in delivering high-quality housing management services to our customers.

Key Responsibilities
  • Oversee a team of Tenancy Sustainment Officers and Housing Assistants, providing guidance and support to ensure excellent customer service.
  • Work closely with the Tenancy Services Manager to develop and deliver strategic priorities, including sustaining tenancies, improving neighbourhoods, and enhancing customer engagement.
  • Coordinate key initiatives and projects, ensuring effective problem-solving and partnership development at a neighbourhood level.
  • Collaborate with the Tenancy Services Manager to achieve performance targets related to tenancy management and anti-social behaviour.
  • Provide high-quality customer service, working with vulnerable individuals and ensuring their needs are met.
  • Stay up-to-date with relevant legislation and regulations, applying this knowledge to inform housing management practices.
Requirements
  • Proven experience in housing management, with a strong track record of delivering excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to build effective partnerships and work collaboratively with colleagues.
  • Strong performance management focus, with the ability to support team members and provide guidance and advice.
  • Ability to work flexibly, including occasional evening and weekend work, to meet the needs of customers and the service.
  • Knowledge of housing legislation and regulations, with the ability to apply this knowledge in a practical context.
What We Offer
  • A competitive salary and benefits package, including a generous pension scheme and flexible working arrangements.
  • Opportunities for professional development and training, to support your career growth and success.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • Access to a range of employee benefits, including discounts on supermarkets, cinema tickets, and high-street retailers.


  • Nottingham, Nottingham, United Kingdom Nottingham City Council Housing Services Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Development Manager to join our New Build Development team at Nottingham City Council Housing Services. As a key member of our team, you will play a crucial role in the delivery of our housing programme, working closely with the Head of Development to ensure the successful management and...


  • Nottingham, Nottingham, United Kingdom Nottingham City Council Housing Services Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Development Manager to join our New Build Development team at Nottingham City Council Housing Services. As a key member of our team, you will play a crucial role in the delivery of our housing programme, working closely with the Head of Development to ensure the successful management and...


  • Nottingham, Nottingham, United Kingdom Riverside Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Retirement Living Coordinator at Riverside. As a key member of our housing services team, you will be responsible for coordinating and delivering a professional service to retirement living customers across a designated patch of our retirement living...


  • Nottingham, Nottingham, United Kingdom Riverside Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Retirement Living Coordinator at Riverside. As a key member of our housing services team, you will be responsible for coordinating and delivering a professional service to retirement living customers across a designated patch of our retirement living...


  • Nottingham, Nottingham, United Kingdom Nottingham City Council Housing Services Full time

    About the RoleWe are seeking a highly skilled and experienced Programme Manager to join our New Build Development team at Nottingham City Council Housing Services. As a key member of our team, you will play a crucial role in the delivery of our housing development programme, working closely with our Head of Development to ensure the successful delivery of...


  • Nottingham, Nottingham, United Kingdom Service Care Solutions Full time

    Supported Housing Officer East Midlands/South Yorkshire Vulnerable Adults, Social Justice Charity Temporary, 3 Month Contract (possibility to Extend) 35 hours, 9-5 but must be flexible around these times Hybrid (Approx 50% at home) Driving and Own Car Essential, Enhanced Adult DBS EssentialAre you an experienced Supported Housing Officer with a passion for...


  • Nottingham, Nottingham, United Kingdom Nottingham City Council Housing Services Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Apprentice. As a key member of our team, you will have the opportunity to gain valuable experience and skills in customer service, while also working towards a Level 2 Customer Service Apprenticeship.Key Responsibilities:Provide exceptional...


  • Nottingham, Nottingham, United Kingdom Nottingham City Council Housing Services Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Apprentice. As a key member of our team, you will have the opportunity to gain valuable experience and skills in customer service, while working towards a Level 2 Customer Service Apprenticeship.Key Responsibilities:Provide exceptional customer...

  • Housing Patch Manager

    3 hours ago


    Nottingham, Nottingham, United Kingdom Nottingham City Council Housing Services Full time

    About the RoleWe are seeking a skilled Housing Patch Manager to join our team at Nottingham City Council Housing Services. As a key member of our team, you will be responsible for managing a local patch, providing advice and support to sustain tenancies and taking enforcement action when necessary.Key Responsibilities:Manage a local patch, providing advice...

  • Housing Patch Manager

    35 minutes ago


    Nottingham, Nottingham, United Kingdom Nottingham City Council Housing Services Full time

    About the RoleWe are seeking a skilled Housing Patch Manager to join our team at Nottingham City Council Housing Services. As a key member of our team, you will be responsible for managing a local patch, providing advice and support to sustain tenancies and taking enforcement action when necessary.Key Responsibilities:Manage a local patch, providing advice...


  • Nottingham, Nottingham, United Kingdom Nottingham City Council Housing Services Full time

    About the RoleWe are seeking a talented individual to join our team as a Customer Service Apprentice. As a key member of our Housing Services department, you will have the opportunity to gain valuable experience and skills in customer service, while working towards a Level 2 Customer Service Apprenticeship.Key ResponsibilitiesProvide excellent customer...


  • Nottingham, Nottingham, United Kingdom Nottingham City Council Housing Services Full time

    Job Role: Repairs Service ManagerAbout the Role:We are seeking an experienced Repairs Service Manager to join our team at Nottingham City Council Housing Services. As a key member of our service delivery team, you will be responsible for leading the repairs service and ensuring that our residents receive a high-quality service.Key Responsibilities:Lead the...


  • Nottingham, Nottingham, United Kingdom Nottingham City Council Housing Services Full time

    About the RoleThe successful candidate will gain an insight into the industry by undertaking a Level 2 Customer Service Apprenticeship whilst carrying out work across the department.We are looking for candidates who demonstrate commitment to learning new skills, who can use their initiative in challenging situations, identifying creative ways to solve...


  • Nottingham, Nottingham, United Kingdom Nottingham City Council Housing Services Full time

    Job DescriptionRole: Repairs Service ManagerContract Type: PermanentWorking Hours: 37 hours per week, usual working hours would be Monday to Friday, 8 am to 4 pm. However, we operate within a flexible and agile working arrangement (by agreement) to cover the service 24 hours a day and 7 days a week.Worker Type: Hybrid WorkerSalary: Grade I - £43,421 -...


  • Nottingham, Nottingham, United Kingdom Nottingham City Council Housing Services Full time

    Job DescriptionRole: Repairs Service ManagerContract Type: PermanentWorking Hours: 37 hours per week, usual working hours would be Monday to Friday, 8 am to 4 pm. However, we operate within a flexible and agile working arrangement (by agreement) to cover the service 24 hours a day and 7 days a week.Worker Type: Hybrid WorkerSalary: Grade I - £43,421 -...


  • Nottingham, Nottingham, United Kingdom Nottingham City Council Housing Services Full time

    About the RoleWe are seeking a highly skilled and experienced Repairs Service Manager to join our team at Nottingham City Council Housing Services. As a key member of our Property Directorate, you will be responsible for managing a team of Trade colleagues to deliver high-quality Construction, Repairs & Maintenance Services to our tenants and...


  • Nottingham, Nottingham, United Kingdom Nottingham City Council Housing Services Full time

    About the RoleWe are seeking a highly skilled and experienced Repairs Service Manager to join our team at Nottingham City Council Housing Services. As a key member of our Property Directorate, you will be responsible for managing a team of Trade colleagues to deliver high-quality Construction, Repairs & Maintenance Services to our tenants and...

  • Housing Patch Manager

    3 hours ago


    Nottingham, Nottingham, United Kingdom Reed Full time

    Housing Patch Manager Job DescriptionWe are seeking two proactive Housing Patch Managers for a temporary role with the potential for extension. Ideal candidates will have a robust background in housing management and be adept at handling a variety of community-related challenges.Key Responsibilities:Undertake tenancy and site visits to ensure adherence to...

  • Housing Patch Manager

    34 minutes ago


    Nottingham, Nottingham, United Kingdom Reed Full time

    Housing Patch Manager Job DescriptionWe are seeking two proactive Housing Patch Managers for a temporary role with the potential for extension. Ideal candidates will have a robust background in housing management and be adept at handling a variety of community-related challenges.Key Responsibilities:Undertake tenancy and site visits to ensure adherence to...


  • Nottingham, Nottingham, United Kingdom Nottingham Community Housing Association Full time

    Job SummaryWe are seeking a highly skilled Development Programme Officer to join our team at Nottingham Community Housing Association. As a key member of our Development team, you will play a vital role in providing effective financial services and managing the development programme.Key ResponsibilitiesAssist with the management of the development programme,...