Housing Patch Manager

2 months ago


Nottingham, Nottingham, United Kingdom Reed Full time
Housing Patch Manager Job Description

We are seeking two proactive Housing Patch Managers for a temporary role with the potential for extension. Ideal candidates will have a robust background in housing management and be adept at handling a variety of community-related challenges.

Key Responsibilities:
  • Undertake tenancy and site visits to ensure adherence to housing standards and policies.
  • Manage anti-social behaviour cases, including attending and contributing to multi-agency meetings.
  • Conduct joint visits with partner agencies, including social care and the police, to address complex cases.
  • Handle a variety of inquiries through emails and telephone calls regarding tenancy and estate matters.
  • Maintain a high level of customer service, providing support and advice to residents.
Requirements:
  • At least 2 years of experience in a housing management team within a local authority or Housing Association.
  • Comprehensive knowledge of housing management functions including tenancy management, ASB, safeguarding, rents, multi-agency working, and estate work.
  • Proficiency in Microsoft Office packages including Excel, Word, Outlook, and Microsoft Teams.
  • Desirable: Familiarity with ReAct ASB case management system (not essential).
  • Desirable: Familiarity with Northgate/NEC housing management system (not essential).
  • Ability to commute to Nottingham and adhere to the hybrid working arrangement.

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