Front Desk Support Specialist

3 weeks ago

Durham, Durham, United Kingdom Durham University Full time
Job Title:
Reception Helpdesk Assistant

Department:
Estates and Facilities Directorate

Grade: Grade 3

Salary range: £22,659-£23,478

Working arrangements: Fixed-term (six months with the potential to be extended for up to one year)

Full-time (35 hours per week)

There may be a requirement to work evenings and weekends, as business demands

Onsite working only

The University


Durham University is committed to fostering a diverse and inclusive environment where all individuals can thrive. We value our staff and recognize their contributions to our vibrant community.

We encourage applications from candidates who can bring unique perspectives and experiences to our institution.


The Role and Department

As a Reception Helpdesk Assistant, your primary responsibility will be to deliver reception services and manage front-desk administration.

This includes welcoming staff, visitors, students, and users of the facility, providing assistance, directions, and information.


The Estates and Facilities Directorate plays a crucial role in supporting Durham University by managing, maintaining, and enhancing the infrastructure across our campuses.


Working at Durham

Joining Durham University comes with a competitive salary and a comprehensive benefits package, including:

  • 27 days of annual leave, in addition to 8 public holidays and 4 customary days, totaling 39 days per year.
  • Parking facilities, a cycle-to-work scheme, and discounts with local transportation providers.
  • Access to a benefits portal offering discounts at various retailers and attractions.
  • Onsite childcare services and summer clubs for children.
  • Health and wellbeing support, including discounted gym memberships and a 24/7 Employee Assistance Programme.
  • Opportunities for staff volunteering and professional development.
  • Generous family-friendly policies, including maternity and adoption leave.
  • Commitment to the professional growth of our staff through training and development programs.
  • Robust pension schemes.
What You Need to Demonstrate When You Apply

To be considered for this position, candidates should possess the following skills and experience:

Essential Criteria

Qualifications/Experience

  • Five GCSEs at Grade C or Level 4 (or equivalent), including English Language and Mathematics, or relevant experience.
  • Experience in a team-oriented environment delivering customer-focused administrative services.
  • General administrative experience in an office setting.
  • Ability to manage time effectively and handle a diverse workload to meet deadlines.
Skills/Abilities/Knowledge

  • Strong verbal and written communication skills.
  • Proficient digital skills, including familiarity with digital devices, applications, and Microsoft 365.
  • Commitment to ongoing training and professional development.
  • Problem-solving abilities as part of a team.
  • Capability to provide guidance to colleagues and customers.
  • Demonstrated experience in customer care and administrative support.
  • Organizational skills and the ability to take initiative in daily tasks.
Desirable Criteria

  • Exceptional attention to detail.
  • NVQ Level 3 in a relevant field.
  • RSA Level 2 in word processing or equivalent qualifications.
How to Apply

Applications are preferred to be submitted online.

Applicants should include a CV and/or a statement detailing their experience and how they meet the criteria outlined above.

Updates regarding your application will be communicated via automated emails from our recruitment system.


Who to Contact for More Information

If you have questions about the role or the application process, please reach out for assistance.

Typical Role Requirements

As part of your role, you will be expected to:

Service Delivery

  • Demonstrate a commitment to equality, diversity, and inclusion.
  • Provide timely and excellent service to students and colleagues.
  • Guide service users regarding events and activities.
  • Respond to service user inquiries and report issues related to the facilities.
  • Document and relay information for use by others.
  • Follow established procedures and refer to senior colleagues when necessary.
  • Maintain accurate records of data and information.
  • Gather feedback for evaluation and decision-making.
  • Adhere to relevant industry standards.
  • Utilize standard office applications to deliver services.
  • Follow health and safety regulations and report any incidents.
  • Adhere to security protocols when interacting with new stakeholders.
Teamwork/Liaison

  • Collaborate with team members to deliver frontline services.
  • Assist colleagues with key operational activities.
  • Coordinate with other departments to ensure efficient service delivery.
  • Provide coverage at various reception helpdesks as needed.
Communication/Personal

  • Engage with representatives from other teams and service areas.
  • Offer guidance and support to students.
  • Respond to inquiries and provide routine information.
  • Learn the necessary skills for effective customer service delivery.
  • Perform any other reasonable duties as required.
SECONDMENT

This position is full-time and fixed-term for six months, with the possibility of extension. It may be offered on an internal secondment basis, subject to agreement.

In submitting your application, you acknowledge that Durham University will process your data in accordance with the relevant privacy policies.

  • Front Desk Support Specialist

    3 weeks ago

    Durham, Durham, United Kingdom Durham University Full time

    Job Title: Reception Helpdesk AssistantDepartment: Estates and Facilities DirectorateGrade: Grade 3 Salary range: £22,659-£23,478Working arrangements: Fixed-term (six months with the potential to be extended for up to one year) Full-time (35 hours per week) There may be a requirement to work evenings and weekends, as business demands Onsite working onlyThe...

  • Front Desk Support Specialist

    3 weeks ago

    Durham, Durham, United Kingdom Durham University Full time

    Job Title: Reception Helpdesk AssistantDepartment: Estates and Facilities DirectorateGrade: Grade 3 Salary range: £22,659-£23,478Working arrangements: Fixed-term (six months with the potential to be extended for up to one year) Full-time (35 hours per week) There may be a requirement to work evenings and weekends, as business demands Onsite working onlyThe...

  • Front Desk Receptionist

    3 months ago

    Durham, UK, County Durham, United Kingdom Durham Climbing Centre Full time

    Company DescriptionEstablished in 2007 by CEO Hayley McKenna, Durham Climbing Centre is one of the longest standing, dedicated bouldering centre's in the UK. We offer a welcoming climbing community and facilities for every level of climber. Our purpose-built facilities cater to beginners and advanced climbers of all ages and abilities. We provide...

  • Night Receptionist

    1 week ago

    Durham, Durham, United Kingdom Radisson Blu Hotel Durham Full time

    About UsThe Radisson Blu Hotel Durham is a sophisticated Riverside Hotel located in the heart of the city, overlooking the River Wear. Our hotel is part of the Radisson Hotel Group, a leading hospitality company with a portfolio of brands that includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, and more.Our CultureWe are a people-centric...

  • Mobile Care Support Specialist

    3 weeks ago

    Durham, Durham, United Kingdom Creative Support Full time

    Creative Support is a rapidly expanding, not-for-profit organization dedicated to providing assistance to individuals with diverse care requirements. We are currently seeking a Mobile Care Support Specialist to offer flexible support across various locations. We aim to recruit compassionate, adaptable, and driven individuals to deliver personalized...

  • Technical Support Specialist

    3 weeks ago

    Durham, Durham, United Kingdom Postify Full time

    Desk Side Support EngineerAs a Desk Side Support Engineer at Postify, you will be responsible for delivering first-level technical assistance to our internal staff, ensuring that IT-related issues are addressed swiftly and effectively. Your contributions are vital in reducing downtime and maintaining operational efficiency for our team members.Key...

  • Technical Support Specialist

    3 weeks ago

    Durham, Durham, United Kingdom Postify Full time

    Desk Side Support EngineerAs a Desk Side Support Engineer at Postify, you will be an integral part of our Workplace Service Centre, delivering essential 1st line technical assistance to our internal teams. Your expertise will be vital in swiftly addressing IT-related issues, thereby minimizing disruptions and maintaining operational efficiency.Key...

  • Technical Support Specialist

    3 weeks ago

    Durham, Durham, United Kingdom Postify Full time

    Desk Side Support EngineerAs a Desk Side Support Engineer at Postify, you will be an integral part of our Workplace Service Centre, delivering first-line technical assistance to our internal teams. Your expertise will play a vital role in swiftly addressing IT-related issues, thereby minimizing operational disruptions and enhancing productivity.Key...

  • Technical Support Specialist

    3 weeks ago

    Durham, Durham, United Kingdom Postify Full time

    Desk Side Support EngineerAs a Desk Side Support Engineer at Postify, you will be instrumental in delivering **first-line technical assistance** to our internal staff, addressing IT-related challenges efficiently. Your expertise will play a vital role in reducing downtime and facilitating seamless operations across the organization.Key Responsibilities:Serve...

  • Technical Support Specialist

    3 weeks ago

    Durham, Durham, United Kingdom Postify Full time

    Desk Side Support EngineerAs a Desk Side Support Engineer at Postify, you will be instrumental in delivering **first-line technical assistance** to our internal teams. Your expertise will help in swiftly addressing IT-related challenges, thereby minimizing operational disruptions and enhancing productivity.Key Responsibilities:Serve as the **primary...

  • Technical Support Specialist

    3 weeks ago

    Durham, Durham, United Kingdom Postify Full time

    Desk Side Support EngineerAs a Desk Side Support Engineer at Postify, you will be instrumental in delivering first-level technical assistance to our internal staff, ensuring that IT-related issues are addressed swiftly and effectively. Your expertise will play a vital role in reducing downtime and maintaining operational efficiency.Key Responsibilities:Serve...

  • IT Service Desk Technician

    4 weeks ago

    Durham, Durham, United Kingdom Durham University Full time

    The Role and the Department The Computing and Information Services (CIS) has an annual operational budget in the order of £10m, multi-million pound programmes of change within year, and approximately 185 staff. The Senior Leadership Team report directly to the Ch ief Information Officer (CIO) with the following portfolios: Strategy and Change; Operations;...

  • IT Support Specialist

    3 weeks ago

    Durham, Durham, United Kingdom Durham University Full time

    About Durham UniversityDurham University is a prestigious institution known for its commitment to educational excellence and a vibrant community. We offer a diverse range of career opportunities, fostering a supportive environment where individuals can thrive at any stage of their career. We invite you to explore the benefits of working at Durham University...

  • Product Marketing Specialist

    4 days ago

    Durham, Durham, United Kingdom Morgan Philips Specialist Recruitment Full time

    Job SummaryMorgan Philips Specialist Recruitment is seeking a highly skilled Product Marketing Specialist to join our team. As a Product Marketing Specialist, you will be responsible for managing the go-to-market implementation of new products, working closely with the Bids, Commercial, and Sales teams to ensure product capabilities meet customer needs.Key...

  • Digital Product Specialist

    3 days ago

    Durham, Durham, United Kingdom Morgan Philips Specialist Recruitment Full time

    Job SummaryWe are seeking a highly skilled Product Marketing Specialist to join our team at Morgan Philips Specialist Recruitment. As a Product Marketing Specialist, you will be responsible for managing the go-to-market implementation of new products, working closely with the Bids, Commercial, and Sales teams to ensure product capabilities meet customer...

  • Operational Finance Specialist

    3 weeks ago

    Durham, Durham, United Kingdom The Sterling Choice Full time £30,000

    Position OverviewRole: Operational Finance SpecialistIndustry: Food ProductionJob SummaryThis finance position offers a unique opportunity to engage directly with various operational teams rather than being confined to a desk.As a key financial partner, you will collaborate closely with departments such as Operations, Engineering, and Quality Assurance,...

  • Flexible Support Assistant

    3 weeks ago

    Durham, Durham, United Kingdom Creative Support Full time

    Creative Support is a dynamic, expanding not-for-profit organization dedicated to assisting individuals with diverse care requirements. We are seeking a Mobile Care Support Specialist to provide adaptable support across various locations. We aim to recruit compassionate, adaptable, and driven individuals to deliver personalized assistance to residents in a...

  • IT Support Specialist

    1 week ago

    Durham, Durham, United Kingdom AGM Construction Recruitment Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at AGM Construction Recruitment. As an IT Support Specialist, you will be responsible for providing technical support and maintenance for our clients' IT systems.Key ResponsibilitiesTechnical Support: Provide expert-level support for complex hardware, software, and...

  • Support Specialist

    3 weeks ago

    Durham, Durham, United Kingdom Education World Full time

    Position Overview:Are you a compassionate and dedicated Support Specialist? Do you possess experience in assisting individuals with Special Educational Needs and Disabilities? Education World is currently seeking Support Specialists to work with learners who require tailored support to thrive in their educational journey. Role Responsibilities:The primary...

  • Client Intake Specialist

    3 weeks ago

    Durham, Durham, United Kingdom The Human Support Group Limited Full time

    Company Overview Client Intake Specialist Join our dedicated team at The Human Support Group Limited, where we are committed to enhancing the quality of life for our clients. Salary Competitive compensation package. Work Schedule Standard working hours from Monday to Friday, 9 am to 5 pm, with no on-call responsibilities. Our Commitment ...