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Night Receptionist

2 months ago

Durham, Durham, United Kingdom Radisson Blu Hotel Durham Full time

About Us

The Radisson Blu Hotel Durham is a sophisticated Riverside Hotel located in the heart of the city, overlooking the River Wear. Our hotel is part of the Radisson Hotel Group, a leading hospitality company with a portfolio of brands that includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, and more.

Our Culture

We are a people-centric organization that values our employees as our greatest asset. Our culture is built on the principles of delivering exceptional service, creating memorable moments for our guests, and fostering a positive and inclusive work environment.

The Night Receptionist Role

We are seeking a Night Receptionist to join our dynamic front office team. As a Night Receptionist, you will be responsible for providing a warm welcome and exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Provide exceptional service to guests, responding to their needs and requests in a timely and professional manner.
  • Manage the front desk operations, including check-in, check-out, and guest inquiries.
  • Work collaboratively with the hotel team to ensure seamless guest experiences.
  • Maintain a high level of knowledge about the hotel's services, amenities, and local attractions.
  • Contribute to the overall success of the hotel by participating in quality improvement initiatives and suggesting ideas for enhancing guest satisfaction.

Requirements

  • Flexibility and a positive attitude.
  • An eye for detail and a passion for delivering exceptional service.
  • Strong verbal communication skills and the ability to work effectively with guests and colleagues.
  • Experience in a similar role is beneficial but not essential.

What We Offer

  • A competitive compensation and benefits package.
  • Opportunities for career growth and development.
  • A fun and dynamic work environment.
  • Access to our Employee Assistance Programme.
  • Complimentary meal on duty.
  • Uniform.
  • Accrued paid holiday.
  • Free use of our leisure, pool, and gym facilities at off-peak times.