Manager of Admissions Operations

3 weeks ago

London, Greater London, United Kingdom Generation UK & Ireland Full time

Location: Hybrid - a combination of remote work and office attendance, with weekly visits to the nearest Generation hub office.

Salary: £31,000-£34,000 for Leeds and £35,000 to £37,500 in London.

Contract: Full Time; 40 hours per week; Permanent.

ROLE OVERVIEW
The Admissions Operations team is vital in ensuring that each of Generation UK & Ireland's programs commences with a full class of diverse, motivated, and impactful learners who will benefit significantly from our bootcamps. These skills training programs are essential for bridging skill gaps and addressing inequalities in underrepresented sectors. Generation is dedicated to providing high-quality training, equipping our learners with the skills and confidence necessary for successful, transformative careers.

The Admissions Operations Manager is tasked with converting eligible candidates into learners, overseeing our comprehensive digital recruitment processes, and ensuring that conversions align with the charity's core mission and funding requirements. The objective is to recruit learners who will gain the most from our offerings.

ABOUT GENERATION

Generation's mission is to train, coach, and support individuals into life-changing careers that would otherwise be inaccessible to them. We are a UK registered charity, established by McKinsey and Company, delivering tailored programs to recruit, train, and place unemployed individuals into employment. Through our unique approach, we also address a wide range of employer challenges—skilled talent shortages, poor job performance, lack of diversity, and high turnover.

Since our global launch in 2015, we have rapidly grown to become the world's largest demand-led employment initiative, placing over 80,000 individuals into roles and collaborating with over 4,000 employer partners across 16 countries and 26 professions.

Generation UK&I is currently conducting training to employment programs in various regions, including the West Midlands, London, Manchester, Dublin, Leeds, and Scotland. We offer a range of tech bootcamps in partnership with organizations such as The Prince's Trust, Amazon Web Services, Multiverse, and Infinity Works, as well as programs supporting individuals into healthcare, the Green sector, and customer service roles. Additionally, we provide lighter-touch career support for individuals seeking employment without a specific profession in mind.

By becoming part of Generation UK&I, you will contribute to an organization committed to addressing these challenges for individuals in the UK and Ireland.

KEY RESPONSIBILITIES

  1. Admissions and Selection
  • Offer comprehensive support to applicants throughout the application and selection process, ensuring an exceptional experience for candidates from diverse backgrounds.
  • Organize and conduct engaging sessions at key touchpoints with applicants, including online Q&A presentations and group tasks.
  • Manage multiple cohorts simultaneously, overseeing the entire process from recruitment design to applicant onboarding.
  • Collaborate with Learning and Partnerships teams to select candidates for each cohort, balancing the needs of learners and funders.
  • Utilize datasets to assess and forecast cohort viability, ensuring effective communication and problem-solving.
  • Deliver Admissions Operations processes in person as required by new programs and stakeholders.
  1. Operations
  • Contribute to quarterly and annual operational planning in collaboration with the Head of Admissions Operations.
  • Work with the Head of Admissions Operations to enhance systems and processes, identifying weaknesses and suggesting improvements.
  • Assist in implementing operational tasks, including building application portals and onboarding candidates.
  • Utilize tools such as Google Suite, Salesforce, PowerBI, and Smartsheets to track and evaluate cohort progress.
  1. Reporting and Evaluation
  • Collaborate with the Head of Admissions Operations and other stakeholders to report data required by funding partners.
  • Analyze feedback from learners and employers to improve processes and overall learner experience.
  • Enhance Generation's understanding of employment barriers faced by diverse groups and adapt delivery models accordingly.

PERSON PROFILE

  • Highly organized, target-driven, and capable of meeting deadlines.
  • Detail-oriented with the ability to manage multiple projects simultaneously.
  • Skilled in building rapport with potential learners and demonstrating empathy.
  • Adept at interpreting data to inform decision-making.
  • Passionate about supporting individuals from underrepresented backgrounds.
  • Proactive in identifying and solving problems swiftly.
  • A self-starter, capable of working independently and flexibly.
  • Effective communicator, ensuring timely reporting of issues to senior management.

BENEFITS

  • Meaningful work with a social impact.
  • Autonomy to implement the Generation blueprint effectively.
  • Opportunities to engage in diverse projects across the organization.
  • Flexible and remote working arrangements.
  • Support for a comfortable home office setup.
  • Access to professional development funding and training days.

COMMITMENT TO DIVERSITY

Every role at Generation is open to applications from all sections of society. We believe in the potential of everyone, regardless of background. We are committed to fostering an inclusive environment that cultivates belonging and shared purpose.

We particularly encourage applications from candidates belonging to marginalized groups. Applications will be assessed on a rolling basis.

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