Client Relations Specialist
3 weeks ago
BioTalent is collaborating with a forward-thinking, temperature-sensitive logistics firm to identify a driven Client Relations Specialist to become a vital part of their expanding Customer Services division.
This role presents a thrilling opportunity within a company poised for significant growth, driven by an increasing sales pipeline, allowing you to engage with a diverse array of life-science clientele.
What This Position Offers
- A position within a vibrant and swiftly evolving Customer Services team
- A supportive team atmosphere where you can excel and gain insights from seasoned professionals
- The chance to represent the company, assisting clients with their inquiries and playing a key role in enhancing their experience
- Interaction with senior management, collaborating closely with sales and other departments to effectively meet client requirements
Your Responsibilities Will Include
- Establishing and nurturing robust relationships with key clients
- Conducting business evaluations to ensure client satisfaction with services and products
- Collaborating with the sales team to share leads and identify further business opportunities with major clients
- Understanding client pricing structures and managing quotations, pricing inquiries, and shipping questions
- Coordinating with internal teams to ensure client needs are met efficiently
- Overseeing and processing sales orders and invoicing
- Mentoring and guiding junior team members
Qualifications You Will Bring
- Experience in customer service within the logistics sector (preferably in air and road logistics for pharmaceuticals)
- Proficient computer skills, including Word, Excel, and PowerPoint
- Excellent communication abilities coupled with strong self-motivation
- Analytical mindset with solid numerical and financial skills
If you are eager to be part of an innovative and expanding organization where you can enhance your knowledge and skills, we encourage you to explore this opportunity further.
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