Customer Relations Specialist

3 weeks ago


Slough, Slough, United Kingdom Hamlin Knight Full time
Position Overview
A dynamic and growing organization is seeking a **Customer Relations Specialist**. Prior experience in managing customer grievances and case oversight is crucial for this role.

Key Responsibilities:
  • Address and resolve all customer complaints received through various channels, ensuring adherence to regulatory timelines.
  • Maintain and update the Customer Management System and Complaints Record accurately.
  • Collaborate with internal teams to ensure effective resolution of issues.
  • Prepare reports on complaint trends and resolutions for management review.
  • Provide exceptional customer service and support throughout the complaint resolution process.

Qualifications:
  • Proven experience in complaints handling and case management.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and manage multiple cases simultaneously.


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