Facilities Management Administrator

7 days ago

Halesowen, Dudley, United Kingdom 5G Recruitment Ltd Full time

Job Title: Service Coordinator

Job Type: Full-time

Salary: £24k - £28k

Company: 5G Recruitment Ltd

Location: Halesowen

About the Role:

We are seeking an experienced Service Coordinator to join our busy team. As a Service Coordinator, you will be responsible for allocating work to engineers, managing the allocation of reactive and planned work, and ensuring that service level agreements are met.

Key Responsibilities:

  • Work Allocation: Allocate work to engineers in response to reactive and planned maintenance.
  • Work Management: Manage the allocation of reactive and planned work on bespoke service software, ensuring timely completion and meeting service level agreements.
  • Cost Control: Ensure that time on site for reactive, quoted, and planned maintenance works are within contract budgets and spend limits.
  • Communication: Communicate with clients and engineers to ensure accurate and up-to-date operation systems.
  • Reporting: Provide on-demand reports and ensure that job statuses are up to date.
  • Client Communication: Ensure that clients are kept informed in advance of planned preventative maintenance and reactive visits.
  • Estimating and Quoting: Produce estimates and quotations for customers and clients.
  • Administrative Tasks: Collate, review, file, and issue all Engineer and Subcontractor paperwork.
  • Purchasing: Purchase goods and services, adhering to internal policy.
  • Stock Control: Monitor and control stock and van stock.
  • Reporting: Provide weekly and monthly reports to the Team Leader.

Requirements:

  • Previous Administration Experience: Previous experience in administration is essential.
  • Technical Knowledge: Technical knowledge is required.
  • Communication Skills: Excellent communication skills are necessary.
  • Prioritization: Ability to prioritize tasks is essential.
  • IT Literacy: IT literacy in Microsoft is required.
  • Accuracy and Attention to Detail: High level of accuracy and attention to detail is necessary.

Desirable Skills:

  • Estimating and Quoting: Estimating and preparing quotes within a Facilities Management environment is highly advantageous.
  • Supplier Invoice Query Resolution: Assisting with Supplier invoice query resolution in line with internal deadlines.
  • Engineer Vehicle Repairs and Servicing: Planning and scheduling Engineer vehicle repairs and servicing.
  • Additional Tasks: Any other tasks as reasonably requested by the Team Leader.

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