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Office Administrator

2 months ago

Halesowen, Dudley, United Kingdom SF Recruitment (Birmingham) Full time
Job Summary

We are seeking a highly organized and detail-oriented Office Administrator to join our team at SF Recruitment (Birmingham). The successful candidate will be responsible for ensuring the smooth operation of our office, providing exceptional customer service, and supporting various departments.

Key Responsibilities:
  • Reception Duties:
    • Act as the primary point of contact for visitors, clients, and vendors.
    • Manage meeting room bookings and ensure rooms are prepared for meetings.
    • Handle incoming and outgoing mail, including courier and delivery services.
    • Maintain a tidy and welcoming reception area.
  • Customer Service:
    • Address customer inquiries via phone, email, or in-person, providing prompt and accurate responses.
    • Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
    • Maintain customer records and databases, updating information as required.
  • Sales Order Processing:
    • Receive, process, and track customer orders.
    • Coordinate with the sales team to ensure accurate and timely fulfillment of orders.
    • Prepare invoices and assist with payment follow-ups.
    • Maintain accurate records of orders, deliveries, and customer interactions.
  • HR Administration:
    • Support HR in maintaining employee records, including contracts, leave, and attendance.
    • Assist with recruitment processes, including scheduling interviews and onboarding.
    • Manage employee benefits and maintain confidentiality of personal information.
    • Ensure compliance with company policies and employment laws.
  • General Administration:
    • Manage office supplies and ensure stock levels are adequate.
    • Organize company events, meetings, and training sessions as required.
    • Provide administrative support to various departments as needed, including data entry and report generation.
    • Maintain filing systems (digital and physical) and ensure they are up-to-date.
  • Office Management:
    • Liaise with facility management regarding office maintenance and repairs.
    • Ensure health and safety regulations are adhered to in the office.
    • Assist with expense reports and budget tracking for office supplies and services.

Requirements:

  • Excellent organizational and communication skills.
  • Ability to work in a fast-paced environment.
  • Proven experience in administrative roles.
  • Strong attention to detail and ability to maintain confidentiality.