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Accounts Recovery Coordinator

2 months ago

London, Greater London, United Kingdom Zopa Full time
About Us

Welcome to Zopa. We began our adventure in 2005, creating the first peer-to-peer lending platform. By 2020, we evolved into Zopa Bank, a financial institution that prioritizes customer feedback and aims to revolutionize the banking experience. Our mission is to place individuals at the heart of banking, empowering them to achieve their aspirations and innovate within the financial sector. We take pride in our accomplishments, which are made possible by our exceptional team. Recognized as one of the UK's Most Loved Workplaces, we celebrate a culture that encourages unconventional thinking and impactful contributions.

Role Overview:

The Collections and Recoveries team is an integral part of Zopa's esteemed customer service division, focusing on assisting borrowers facing financial challenges. We are seeking an Accounts Recovery Coordinator to deliver essential administrative support to the Collections Team, ensuring that all written and electronic communications are handled effectively, adhering to Zopa's protocols and legal standards.

Key Responsibilities:

  • Accurately logging and responding to all written correspondence within internal service level agreements, prioritizing time-sensitive documents.
  • Communicating with debt management firms and insolvency practitioners via email and phone on a case-by-case basis.
  • Addressing borrower and third-party email inquiries comprehensively to minimize repetitive questions.
  • Distributing and reviewing income and expenditure schedules, evaluating offers against established criteria, and either accepting or contesting offers based on the findings.
  • Establishing arrangements based on offers related to borrowers' financial situations, ensuring correct payment dates and amounts are recorded, and clarifying commitments with the paying party.

Ideal Candidate Profile:

  • Previous administrative experience in Collections or a related Credit Control position is preferred.
  • Experience in a customer-centric environment, particularly in finance, is advantageous.
  • Strong written communication skills with excellent grammar.
  • Punctual and adaptable to changing role requirements.
  • Proficient in Microsoft Office applications, including Outlook, Excel, and Word; familiarity with Salesforce is a plus but not mandatory.
  • Ability to work independently and propose innovative practices for operational excellence.
  • Friendly, empathetic demeanor with a robust work ethic.
  • Self-motivated, proactive, and a collaborative team player.

Flexible Work Environment:

At Zopa, we embrace flexible working arrangements. We recognize the importance of in-person collaboration and maintaining a healthy work-life balance. Our teams operate in a hybrid model, combining time in our dynamic UK offices with remote work, tailored to the team's needs and responsibilities. Additionally, employees have the opportunity to work from abroad for a specified number of days each year, ensuring that everyone has the resources necessary to excel in both their professional and personal lives.

Commitment to Diversity:

Zopa is dedicated to fostering a workplace free from discrimination. We believe that diverse experiences, perspectives, and backgrounds enhance our products and create a unique company culture. Our team comprises nearly 50 nationalities, and we actively promote diversity, equity, and inclusion within our hiring practices. We encourage candidates to inform us of any reasonable adjustments needed during the application process.