Community Engagement Officer

3 weeks ago


Rubery Worcestershire, United Kingdom Fortem Solutions Limited Full time £3,000

About the Role

In light of our ongoing expansion, we are excited to announce an opportunity for a skilled and self-assured Community Engagement Officer to join our team, focusing on our housing initiatives.

The role involves engaging with residents and collaborating closely with the Site Management team to enhance customer satisfaction throughout the project lifecycle.

Key Responsibilities

  • Actively participate in planned works and refurbishment projects, ensuring effective communication with residents regarding the scope and nature of the work being conducted.
  • Address resident inquiries and complaints in a timely manner, adhering to established performance indicators and complaint handling standards.
  • Collaborate with the Site Management team, clients, and subcontractors to foster a positive customer experience.

Essential Qualifications

  • Valid Driving License
  • Proficient in Microsoft Office Suite
  • Understanding of diversity and inclusion principles
  • Familiarity with the Housing Ombudsman complaint handling guidelines
  • Experience in the social housing sector is advantageous

Personal Attributes

At Fortem Solutions Limited, we value our employees and are committed to their professional growth. We offer a supportive environment where your contributions are recognized and rewarded.

Benefits

  • Competitive salary with an additional motor allowance or salary sacrifice car scheme
  • 25 days of annual leave plus bank holidays and a day off for your birthday
  • Generous sick leave policy
  • Annual salary review
  • Comprehensive maternity and paternity leave
  • Discounted gym memberships at various facilities
  • Additional perks including dental care, private health insurance, cycle-to-work schemes, and mobile provider discounts

We are dedicated to fostering a diverse workplace and encourage applications from all backgrounds.



  • Worcestershire, United Kingdom West Mercia Police Full time

    Location - Telford, North Worcestershire, Shropshire, South Worcestershire Rank - Constable Job Advert **Full Job Title**:Community Safety Engagement Officer** **Location**:South Worcester, North Worcester, Telford and Shropshire** This an exciting new role to West Mercia Police and the post will sit within the LPA Problem Solving Team. The role will...


  • Worcestershire, United Kingdom Halfords Full time

    Job PurposeYou will be responsible for developing and implementing internal communication strategies that align with the Halfords mission and values. You’ll work closely with key stakeholders within the team and wider business to identify communication needs and develop messaging that engages and informs colleagues. You will also be responsible for the...

  • Sales Ledger

    6 days ago


    Bromsgrove, Worcestershire, United Kingdom Polaris Community Full time €25,000

    POLARIS Sales Ledger & Billing Officer Location: Head Office - Bromsgrove Salary: Total Reward up to £25,000 Per Annum Dependent Upon Experience Benefits: 30 days' Annual Leave increasing to 35 days' with length of service + Bank Holidays, Company Pension Scheme, Life Insurance x 2, Employee Discount Scheme & Free On-Site Parking About Us We are...


  • Worcestershire, United Kingdom Cranstoun Full time

    **Engagement & Recovery Worker (ERW)**: **Hours: 35 hours per week**: **Salary: From £25,000**: **Location: Worcestershire**: **Contract: 2-year fixed term contract (Full Time and Part Time considered)**: **Ref: 1287**: At Cranstoun, we are always in search of talented and experienced individuals to join our team. Due to some additional funding, we are able...


  • Rubery, United Kingdom Adams Food Services Limited Full time

    **Company description** Adams Food Services Ltd is a Food and Packaging Distribution and Wholesale Business catering to variety of customer base including fast food takeaways, restaurants and wholesale customers. **Job description** It is effectively a customer service position which means you must help customers by introducing products and taking orders...


  • Rubery, Birmingham, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Security Liaison Officer to join our team at Birmingham and Solihull Mental Health NHS Foundation Trust. As a key member of our security team, you will be responsible for ensuring the highest standards of physical, relational, and procedural security within our medium secure mental health...


  • Rubery, Birmingham, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Security Liaison Officer to join our team at Birmingham and Solihull Mental Health NHS Foundation Trust. As a key member of our security team, you will be responsible for ensuring the highest standards of physical, relational, and procedural security within our medium secure mental health...


  • Rubery, Birmingham, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Security Liaison Officer to join our team at Birmingham and Solihull Mental Health NHS Foundation Trust. As a key member of our security team, you will be responsible for ensuring the highest standards of physical, relational, and procedural security within our medium secure mental health...


  • Evesham, Worcestershire, United Kingdom Think Community Care Limited Full time €30,000

    Retirement Living Officer Worcestershire Up to £30,000 including car user allowance Permanent, Full-time Think Community Partnership are working with a leading housing association committed to providing safe, secure, and supportive living environments for their residents. The focus is on delivering high-quality services that enhance the well-being of...


  • Evesham, Worcestershire, United Kingdom Think Community Care Limited Full time €30,000

    Retirement Living Officer Worcestershire Up to £30,000 including car user allowance Permanent, Full-time Think Community Partnership are working with a leading housing association committed to providing safe, secure, and supportive living environments for their residents. The focus is on delivering high-quality services that enhance the well-being of...

  • Complaints Officer

    3 months ago


    Worcestershire, United Kingdom JS Talent Recruitment Specialists Full time

    **Complaints Officer - Temporary 12 Weeks** JS Talent are working with a well-established organisation based in Redditch. This is an excellent opportunity to work as a Complaints Officer for 12 weeks on a temporary basis As a **Complaints Officer **you will be responsible for handling all Stage 1 complaints made about the Housing, Tenancy & Advisory...


  • Rubery, Worcestershire, United Kingdom Smile Education Recruitment Full time

    About UsSmile Education Recruitment is a leading provider of educational staffing solutions, dedicated to connecting talented professionals with prestigious schools in South Birmingham.Job SummaryWe are seeking passionate and dedicated Early Years, Key Stage 1, and/or Key Stage 2 supply teachers to join our team. As a supply teacher with Smile Education...


  • Rubery, Worcestershire, United Kingdom Smile Education Recruitment Full time

    About UsSmile Education Recruitment is a leading provider of educational staffing solutions, dedicated to connecting talented professionals with prestigious schools in South Birmingham.Job SummaryWe are seeking passionate and dedicated Early Years, Key Stage 1, and/or Key Stage 2 supply teachers to join our team. As a supply teacher with Smile Education...


  • Worcestershire, United Kingdom YMCA Worcestershire Full time

    **Job Title**:Youth and Communities Worker **Responsible to**:Youth and Communities Co-ordinator **Responsible for**:Supervising Assistant Youth Workers, volunteers and young people during youth work sessions **Hours of work**: - **1 x 30 hour contract**: - **1x 20 hour contract**: - _both roles will include evening and weekend work._ (Due to the...


  • Rubery, Birmingham, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    Position OverviewAs a Security Liaison Officer, you will play a crucial role in maintaining high standards of physical, relational, and procedural security within our Medium Secure Unit. This position requires a dedicated individual who is both self-motivated and efficient, capable of working collaboratively within a team as well as independently. Candidates...


  • Rubery, Birmingham, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    Position OverviewAs a Security Liaison Officer, you will play a crucial role in maintaining high standards of physical, relational, and procedural security within our Medium Secure Unit. This position requires a dedicated individual who is both self-motivated and efficient, capable of working collaboratively within a team as well as independently. Candidates...


  • Bromsgrove, Worcestershire, United Kingdom Polaris Community Full time €25,000

    Sales Ledger & Billing Officer Location: Head Office - Bromsgrove Benefits: 30 days' Annual Leave increasing to 35 days' with length of service + Bank Holidays, Company Pension Scheme, Life Insurance x 2, Employee Discount Scheme & Free On-Site Parking We are Polaris, one of the UK's largest leading communities of children's service providers. ...

  • Project Scheduler

    4 weeks ago


    Rubery, United Kingdom Enpure Limited Full time

    Enpure Ltd are a progressive organisation in water and wastewater services and are looking to recruit a capable, self-motivated, and engaging Project Scheduler for a permanant position based at Rubery Head Office (B45 9PZ). The Project Scheduler will be responsible for tracking, maintaining and reporting the project schedule across the lifecycle of the...

  • Project Scheduler

    2 weeks ago


    Rubery, United Kingdom Enpure Limited Full time

    Enpure Ltd are a progressive organisation in water and wastewater services and are looking to recruit a capable, self-motivated, and engaging Project Scheduler for a permanant position based at Rubery Head Office (B45 9PZ).The Project Scheduler will be responsible for tracking, maintaining and reporting the project schedule across the lifecycle of the...


  • Worcestershire, United Kingdom GCS Recruitment Specialists Ltd Full time

    Local authority in the search for a Neighbourhood & Tenancy Officer. This is a Contract role based in Redditch, initially for 3 months. Here are the details of the position: Job title: Neighbourhood Response Officer Location: Redditch Type: Contract - Start Date: ASAP - Working Hours: 37 hours per week - Work Arrangement: Flexible (Remote/ Patch-based) -...