Complaints Officer

3 months ago

Worcestershire, United Kingdom JS Talent Recruitment Specialists Full time

**Complaints Officer - Temporary 12 Weeks**

JS Talent are working with a well-established organisation based in Redditch. This is an excellent opportunity to work as a Complaints Officer for 12 weeks on a temporary basis

As a **Complaints Officer **you will be responsible for handling all Stage 1 complaints made about the Housing, Tenancy & Advisory Service and also deal with complaints that cuts across Environmental or Repairs & Maintenance Services.

Take the lead in investigating, resolving, responding, and learning, inclusive of the complainant and preventing escalation wherever possible.

**Key Responsibilities of a Complaints Officer will include**:

- Strong background in customer service or complaints
- Demonstrable experience of conducting independent and objective enquiries and investigations on complex and contentious matters
- Knowledge and experience of managing and de-escalating conflict and communicating sometimes complex information calmly, clearly, and respectfully of the audience and the circumstances
- Experience of customer involvement and engagement in resolution of problems and issues and design of services
- Demonstrable experience of managing a wide variety of enquiries and complaints to satisfactory outcomes

**Benefits of a Complaints Officer**
- Monday To Friday 37hrs
- Temporary for 12 Weeks
- £16.60 per hour
- Weekly Pay

**If you think you have the skills and experience that my client is looking for then please call Jane on 07538531995 or get in touch and click ‘APPLY’ today**

**Job Types**: Full-time, Temporary contract

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Worcestershire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administration: 3 years (required)

Work Location: Hybrid remote in Worcestershire

Reference ID: jane/Nic

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