Group Contact Centre Engagement and Communications Specialist

1 month ago


Worcestershire, United Kingdom Halfords Full time

Job Purpose

You will be responsible for developing and implementing internal communication strategies that align with the Halfords mission and values. You’ll work closely with key stakeholders within the team and wider business to identify communication needs and develop messaging that engages and informs colleagues. You will also be responsible for the framework and delivery of our Reward and Recognition (R&R) scheme, as well as planning and executing engaging events across our Contact Centre estates

Key Responsibilities

Positively influence and contribute to the team culture.Responsible for creating a variety of communications including newsletters, important updates, presentations and more.Ensure all communication is clear, concise, effective and is delivered through the most relevant and impactful channels.Promote company initiatives and keep the team informed about changes across the business.Analyse the performance of internal communications and drive this further by reviewing channels and content.Ensure our Outsourced Partner is kept informed on important updates and business strategy.Drive initiatives to improve communication performance across the wider team.Arrange and host regular ‘cross-colleague’ listening groups to ensure colleagues have a platform to voice any concerns or ideas and gather actionable insight.Act as internal comms lead on larger, transformational projects across the department and occasionally wider business.Organise events throughout the year to engage the team both virtually and in-person, making use of the head office space available.Prepare and maintain a diverse engagement calendar which focuses on events that hold value within the team.Run monthly and quarterly ‘dip-check’ engagement surveys to aid the success of the annual Halfords engagement survey.Ensure survey results are analysed and actioned promptly, with feedback to the team on an action plan.Proactively manage and maintain morale within the team at all levels, returning ESAT survey results in-line with or above company average.Lead the ‘Engagement Committee’, meeting monthly to plan engagement events throughout the year.Develop an incident communication process with RACI to ensure key stakeholders are informed and kept up to date, and incidents are resolved as quickly as possible.Create a maintain clear distribution lists to be used for internal comms and for cross-group teams to contact the Customer Support teams effectively

Knowledge & Skills Required

Demonstrates ‘above the line’ behaviours.Excellent thought-leadership and critical-thinking skills.Ability to be creative with engagement ideasPrevious experience in developing and executing internal communications strategies.Strong understanding of best practices for communicating with a diverse audience.Experience in organising engagement events to promote colleague wellbeing.Excellent organisational skills with the ability to prioritise your varied workload effectively with pace and urgency.Ability to manage multiple projects simultaneously, with a keen eye for detail.Strong communication & influencing skills with the ability to adapt your approach for different individuals.A passion for continuous improvement, to support your immediate team and the wider business to ‘Be Better Every day’.Experience in presenting and public speaking.Strong personal presence, confidence and credibility.Computer literate, with experience in using Microsoft Office.

  • Worcestershire, United Kingdom In Technology Group Full time

    Job Title: Digital Marketing Executive - Paid Social Location: Worcester (hybrid) Salary: Up to £40,000 DOE We are seeking a digital marketer who thrives in a dynamic and fast paced environment, who is creative and analytical! As a paid media specialist, you will be managing the paid social strategies and analyse key performance metrics. If you also have a...


  • Worcestershire, United Kingdom YMCA Worcestershire Full time

    **Job Title**:Youth and Communities Worker **Responsible to**:Youth and Communities Co-ordinator **Responsible for**:Supervising Assistant Youth Workers, volunteers and young people during youth work sessions **Hours of work**: - **1 x 30 hour contract**: - **1x 20 hour contract**: - _both roles will include evening and weekend work._ (Due to the...


  • Worcestershire, United Kingdom West Mercia Police Full time

    Location - Telford, North Worcestershire, Shropshire, South Worcestershire Rank - Constable Job Advert **Full Job Title**:Community Safety Engagement Officer** **Location**:South Worcester, North Worcester, Telford and Shropshire** This an exciting new role to West Mercia Police and the post will sit within the LPA Problem Solving Team. The role will...


  • Worcestershire, United Kingdom In Technology Group Full time

    Job Title: Performance Marketing Specialist Location: Worcestershire Salary: Up to £35,000 DOE As a Performance Marketing Specialist, you will be responsible for developing, implementing, and optimizing our paid marketing campaigns and SEO strategies. You will play a critical role in driving traffic, acquiring leads, and enhancing our online...


  • Worcestershire, United Kingdom In Technology Group Full time

    Job Title: Performance Marketing SpecialistLocation: WorcestershireSalary: Up to £35,000 DOEAs a Performance Marketing Specialist, you will be responsible for developing, implementing, and optimizing our paid marketing campaigns and SEO strategies. You will play a critical role in driving traffic, acquiring leads, and enhancing our online...


  • Rubery, Worcestershire, United Kingdom Fortem Solutions Limited Full time £3,000

    About the RoleIn light of our ongoing expansion, we are excited to announce an opportunity for a skilled and self-assured Community Engagement Officer to join our team, focusing on our housing initiatives.The role involves engaging with residents and collaborating closely with the Site Management team to enhance customer satisfaction throughout the project...


  • Malvern Hills, Worcestershire, United Kingdom Hays Specialist Recruitment - Education Full time €21,940

    Woodside Group - Clifton-Upon-Teme, WorcesterSEN PSHE Teacher Full time and Permanent, Term Time Only £21,940 (actual salary) To start as soon as possible At Woodside we specialise in educating young people with an Autism Spectrum Condition (ASC). This is an exciting opportunity to join our expanding team and work in our wonderful school with our...


  • Worcestershire, United Kingdom Halfords Full time

    OVERVIEW A superb opportunity to join the growing Group Controls Team at Halfords Group plc, a listed retail and services business, with over £1billion turnover. The Group Controls Accountant is a role within the Group Controls Team which provides the second line of defence for financial, reporting, operational and compliance controls. The right person for...

  • SEN Teacher

    5 days ago


    Malvern Hills, Worcestershire, United Kingdom Hays Specialist Recruitment - Education Full time €21,940

    Full time and Permanent, Term Time Only £To start as soon as possible At Woodside we specialise in educating young people with an Autism Spectrum Condition (ASC). This is an exciting opportunity to join our expanding team and work in our wonderful school with our exceptional students and staff. We are currently looking to appoint a new SEN PSHE Teacher...

  • Contact Worker

    2 months ago


    Whittington, Worcestershire, United Kingdom Service Care Solutions Full time

    Contact Worker Duration: Initially 3 months Hours: 37 hours a week Location: Worcester Rate: £15.75 umbrella an hour Job Overview Worcestershire County Council are seeking a dedicated and experienced Contact Worker to join their team. Key Responsibilities Supervise family time and ensure that it is safe, child appropriate, and enjoyable Complete...


  • Worcestershire, United Kingdom Platform Housing Group Full time

    We currently have full time and part-time opportunities for Customer Service Advisors to join our Contact Centre team. The role is the first point of contact for our customers, and you can look forward to having rewarding, problem solving conversations with customers every single day. This is a key role in leading our company-wide drive to deliver customer...


  • Worcester, Worcestershire, United Kingdom Woodside Group Full time €51,276

    Woodside Group specialise in educating young people with an Autism Spectrum Condition (ASC), crafting a unique and fulfilling experience for each student by putting each individual at the centre of their learning journey, thus allowing each learner to independently contribute to society, embrace life long learning and achieve without a ceiling. We're...


  • Worcester, Worcestershire, United Kingdom Woodside Group Full time €51,276

    Woodside Group specialise in educating young people with an Autism Spectrum Condition (ASC), crafting a unique and fulfilling experience for each student by putting each individual at the centre of their learning journey, thus allowing each learner to independently contribute to society, embrace life long learning and achieve without a ceiling. We're...

  • Kitchen Assistant

    3 months ago


    Worcestershire, United Kingdom Redwood Health Care LTD Full time

    **Redwood Healthcare **is a forward thinking and growing organisation with established residential and nursing homes across the Midlands. We pride ourselves on providing our residents with the highest standards of care by employing the best people. **WELLAND HOUSE CARE CENTRE **is looking for a **KITCHEN ASSISTANT **to join our friendly and dedicated team...

  • Centre Manager

    2 weeks ago


    Worcester, Worcestershire, United Kingdom Halfords Full time €35,000

    Brilliant at leading a team? A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. Ready for the next step in your career as an Autocentre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an...

  • SEND Specialist

    3 months ago


    Worcester, Worcestershire, United Kingdom PK Education Full time

    Are you a SEND Specialist with a passion to encourage progression in your pupils? This exciting SEND specialist vacancy is the perfect opportunity if you have experience working with pupils who have challenging behaviour/ SEND and would like to encourage progression in small groups and on a 1:1 basis. We are looking for exceptional behaviour mentors to work...


  • Worcestershire, United Kingdom Hunter AHP Resourcing Full time

    Band 6 Community Physiotherapist: Hunter AHP have an opportunity for an experienced Band 6 Community physiotherapist to secure a 3-9 month locum contract, in the community. Band 6 Community Physiotherapists work as part of a wider multi-disciplinary therapy team with excellent facilities. Further details: Start ASAP 3-9 Month Contract Band 6...


  • Worcestershire, United Kingdom Daniel Owen Ltd Full time

    Position: Grounds Maintenance SpecialistLocation: Covering various sites across the regionSalary: £23,799 - £25,051 per annumHours: 40 hours per week, Monday to Friday, 7:30am - 4:00pmWe are seeking a dedicated Grounds Maintenance Specialist to become a vital part of our Estate Service team. As a member of a close-knit group, you will oversee the...


  • Worcestershire, United Kingdom Hunter AHP Resourcing Full time

    Band 6 Community Physiotherapist: Hunter AHP have an opportunity for an experienced Band 6 Community physiotherapist to secure a 3 month locum contract.  Band 6 Community Physiotherapists work as part of a wider multi-disciplinary therapy team with excellent facilities. Further details: Start ASAP Previous experience in Community Experience in caseload...


  • Worcestershire, United Kingdom Hunter AHP Resourcing Full time

    Band 6 Community Physiotherapist:Hunter AHP have an opportunity for an experienced Band 6 Community physiotherapist to secure a 3-9 month locum contract, in the community. Band 6 Community Physiotherapists work as part of a wider multi-disciplinary therapy team with excellent facilities.Further details:Start ASAP3-9 Month ContractBand 6 equivalentRates:...