Group Contact Centre Engagement and Communications Specialist

4 months ago


Worcestershire, United Kingdom Halfords Full time

Job Purpose

You will be responsible for developing and implementing internal communication strategies that align with the Halfords mission and values. You’ll work closely with key stakeholders within the team and wider business to identify communication needs and develop messaging that engages and informs colleagues. You will also be responsible for the framework and delivery of our Reward and Recognition (R&R) scheme, as well as planning and executing engaging events across our Contact Centre estates

Key Responsibilities

Positively influence and contribute to the team culture.Responsible for creating a variety of communications including newsletters, important updates, presentations and more.Ensure all communication is clear, concise, effective and is delivered through the most relevant and impactful channels.Promote company initiatives and keep the team informed about changes across the business.Analyse the performance of internal communications and drive this further by reviewing channels and content.Ensure our Outsourced Partner is kept informed on important updates and business strategy.Drive initiatives to improve communication performance across the wider team.Arrange and host regular ‘cross-colleague’ listening groups to ensure colleagues have a platform to voice any concerns or ideas and gather actionable insight.Act as internal comms lead on larger, transformational projects across the department and occasionally wider business.Organise events throughout the year to engage the team both virtually and in-person, making use of the head office space available.Prepare and maintain a diverse engagement calendar which focuses on events that hold value within the team.Run monthly and quarterly ‘dip-check’ engagement surveys to aid the success of the annual Halfords engagement survey.Ensure survey results are analysed and actioned promptly, with feedback to the team on an action plan.Proactively manage and maintain morale within the team at all levels, returning ESAT survey results in-line with or above company average.Lead the ‘Engagement Committee’, meeting monthly to plan engagement events throughout the year.Develop an incident communication process with RACI to ensure key stakeholders are informed and kept up to date, and incidents are resolved as quickly as possible.Create a maintain clear distribution lists to be used for internal comms and for cross-group teams to contact the Customer Support teams effectively

Knowledge & Skills Required

Demonstrates ‘above the line’ behaviours.Excellent thought-leadership and critical-thinking skills.Ability to be creative with engagement ideasPrevious experience in developing and executing internal communications strategies.Strong understanding of best practices for communicating with a diverse audience.Experience in organising engagement events to promote colleague wellbeing.Excellent organisational skills with the ability to prioritise your varied workload effectively with pace and urgency.Ability to manage multiple projects simultaneously, with a keen eye for detail.Strong communication & influencing skills with the ability to adapt your approach for different individuals.A passion for continuous improvement, to support your immediate team and the wider business to ‘Be Better Every day’.Experience in presenting and public speaking.Strong personal presence, confidence and credibility.Computer literate, with experience in using Microsoft Office.

  • Worcestershire, United Kingdom YMCA Worcestershire Full time

    **Job Title**:Youth and Communities Worker **Responsible to**:Youth and Communities Co-ordinator **Responsible for**:Supervising Assistant Youth Workers, volunteers and young people during youth work sessions **Hours of work**: - **1 x 30 hour contract**: - **1x 20 hour contract**: - _both roles will include evening and weekend work._ (Due to the...


  • Worcestershire, United Kingdom Halfords Full time

    OVERVIEW A superb opportunity to join the growing Group Controls Team at Halfords Group plc, a listed retail and services business, with over £1billion turnover. The Group Controls Accountant is a role within the Group Controls Team which provides the second line of defence for financial, reporting, operational and compliance controls. The right person for...


  • Worcestershire, United Kingdom In Technology Group Full time

    Job Title: Social Media Executive Salary: Up to £30,000 DOELocation: Worcestershire (hybrid)We're looking for a talented and creative Social Media Executive to develop and execute creative social strategies that capture attention, increase engagement, and grow their brand's online presence.BenefitsGenerous staff discount!Access to learning programs and...


  • Worcestershire, United Kingdom Ackerman Pierce Ltd Full time

    The role of Occupational Therapist - Community Adaptations Specialist is a fantastic opportunity to work with Worcestershire County Council, ensuring that service users receive the best possible care and support in their homes.About the RoleWe are seeking an enthusiastic and highly skilled Occupational Therapist to join our dynamic team. As an Occupational...


  • Worcestershire, United Kingdom In Technology Group Full time

    Job Title: Digital Marketing Specialist Salary: Up to £40,000 DOELocation: Worcestershire (Hybrid)As a Digital Marketing Specialist, you'll play a crucial role in planning, executing, and optimizing digital marketing campaigns across various channels. From managing PPC and social media ads to optimizing SEO and email marketing, you'll be at the forefront of...


  • Worcestershire, United Kingdom Platform Housing Group Full time

    We currently have full time and part-time opportunities for Customer Service Advisors to join our Contact Centre team. The role is the first point of contact for our customers, and you can look forward to having rewarding, problem solving conversations with customers every single day. This is a key role in leading our company-wide drive to deliver customer...

  • Kitchen Assistant

    5 months ago


    Worcestershire, United Kingdom Redwood Health Care LTD Full time

    **Redwood Healthcare **is a forward thinking and growing organisation with established residential and nursing homes across the Midlands. We pride ourselves on providing our residents with the highest standards of care by employing the best people. **WELLAND HOUSE CARE CENTRE **is looking for a **KITCHEN ASSISTANT **to join our friendly and dedicated team...


  • Pershore, Worcestershire, United Kingdom Anderson Recruitment Full time €24,000

    Excellent opportunity to join our client based in Pershore, Worcestershire that supply an exciting product to businesses including high level customers. Our client is currently recruiting for a permanent Customer Service Administrator to join the team. If you are looking for career development, then this is a great opportunity for someone who wants to...


  • Worcestershire, United Kingdom Hays Accountancy and Finance Full time

    This is an exciting new opportunity for a Tax Director/Partner which offers equity prospects (if desired) in the medium term. The team are widely geographically spread and work very effectively on a flexible hybrid basis, so there is only an expectation to attend one of their offices once a fortnight (or more if preferred). They're keen to talk to candidates...


  • Droitwich, Worcestershire, United Kingdom Positive Futures Recruitment Ltd Full time

    Job Tile: Early Years Practitioner Location: Bromsgrove Hours: 27.5 a week Monday to Friday 39 weeks plus 5 days Salary: 13,992 to £15,007 We are currently seeking an Early Years practitioner to join a specialist provision in Droitwich. The provision provides a nurturing, engaging environment that offers a range of positive learning...


  • Worcester, Worcestershire, United Kingdom Positive Futures Recruitment Ltd Full time

    Job Tile: Early Years Practitioner Location: Worcester Hours: 27.5 a week Monday to Friday 39 weeks plus 5 days Salary: 13,992 to £15,007 We are currently seeking an Early Years practitioner to join a specialist provision in Worcester. The provision provides a nurturing, engaging environment that offers a range of positive learning...


  • Worcestershire, United Kingdom Halfords Full time

    Job PurposeAt Halfords we recognise our most important asset, after our people, is data, which is why we have invested in an Azure Databricks data lake. The challenge of course is to have skilled resource to unlock the valuable business insight within the data.The Group Supply Chain Data Scientist is a new role and will work alongside the Group Supply Chain...


  • Worcestershire, United Kingdom Hunter AHP Resourcing Full time

    Band 6 Community Physiotherapist: Hunter AHP have an opportunity for an experienced Band 6 Community physiotherapist to secure a 3 month locum contract.  Band 6 Community Physiotherapists work as part of a wider multi-disciplinary therapy team with excellent facilities.Further details:Start ASAPPrevious experience in CommunityExperience in caseload...

  • Care Manager

    3 weeks ago


    Redditch, Worcestershire, United Kingdom JLKare and Support Limited Full time €50

    Are you passionate about delivering high-quality care while guiding and supporting a dedicated team? We are looking for a motivated and compassionate Care Coordinator to join our team. Key Responsibilities: Supervising Staff: Conduct regular staff supervisions and lead productive team meetings. Liaison Work: Act as a key point of contact between our...


  • Worcestershire, United Kingdom Halfords Full time

    As a Customer Experience Advisor you'll play a key role to ensure customers remain our number one priority by taking pride in the service we provide and to develop a ‘first contact resolution’ ethos. Develop and maintain positive relationships between Cycle2work and its customers, by acting as a point of contact and resolution for customer enquiries and...


  • Malvern, Worcestershire, United Kingdom Malvern College Full time

    Advancement Director Location: Malvern College Contract: Permanent Malvern College seeks an enthusiastic and driven Advancement Director to join our team. As the Advancement Director, you will: Create, manage, and oversee Malvern Colleges strategic plan for Advancement. Lead and inspire the Advancement Team to execute on key strategic...

  • Store Planner

    3 months ago


    Worcestershire, United Kingdom Halfords Full time

    About UsAt Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to...

  • PPC Executive

    3 days ago


    Worcestershire, United Kingdom In Technology Group Full time

    Job Title: PPC ExecutiveSalary: Up to £30,000 DOELocation: Worcestershire (hybrid)We're seeking an analytical and results-driven PPC Executive to oversee paid media strategy across platforms like Google Ads, Bing, and social media.BenefitsGenerous staff discount!Access to learning programs and opportunities for professional growth.Hybrid work...


  • Droitwich, Worcestershire, United Kingdom Positive Futures Recruitment Ltd Full time

    Job Tile: Early Years Practitioner Location: Bromsgrove Hours: 27.5 a week Monday to Friday 39 weeks plus 5 days Salary: 13,992 to £15,007 We are currently seeking an Early Years practitioner to join a specialist provision in Droitwich. The provision provides a nurturing, engaging environment that offers a range of positive learning...


  • Worcester, Worcestershire, United Kingdom Positive Futures Recruitment Ltd Full time

    Job Tile: Early Years Practitioner Location: Worcester Hours: 27.5 a week Monday to Friday 39 weeks plus 5 days Salary: 13,992 to £15,007 We are currently seeking an Early Years practitioner to join a specialist provision in Worcester. The provision provides a nurturing, engaging environment that offers a range of positive learning...