Customer Service Representative
6 days ago
We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
Key Responsibilities- Provide excellent customer service, ensuring a positive shopping experience for our customers.
- Stock shelves, process payments, and maintain the store's appearance to ensure a clean and welcoming environment.
- Work across all areas of the store, including online, tills, replenishment, vending, and stock routines, to meet the needs of our customers.
- Implement safety procedures and wear safety equipment where available to ensure a safe working environment.
- Participate in seasonal, community, and charity events to create a great inclusive atmosphere.
- Be knowledgeable about store performance and understand your role in delivering profit.
- Follow company policies and procedures, including the 'think 25' policy when serving age-restricted products.
- Respond quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- Work in a clean, tidy, and organized manner, keeping aisles clear of congestion.
- In the absence of your Shift Leader and Store Manager, you may be responsible for running the shift.
- Ensure you follow all training received to keep yourself, others, and the store safe and legal.
Serving our customers, communities, and planet a little better every day.
Values- Our customers are at the heart of everything we do.
- We treat each other how they like to be treated.
- We work together as one team.
- We make things easier.
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.
The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks, and treats, as well as beers, wines, and spirits.
In addition to our comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint, lottery, and vending solutions such as Costa Coffee and Tango Ice Blast.
One Stop is a subsidiary of Tesco, which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as the Store Support Centre in Brownhills, Walsall, West Midlands, and we service our stores from three distribution centres in Brownhills, Nursling (Hampshire), and Wakefield (West Yorkshire).
We're proud to have been accredited Disability Confident Level 2 and are committed to providing a fully inclusive and accessible recruitment process.
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