Customer Service Representative

7 days ago


Hartlepool, Hartlepool, United Kingdom Anglian Water Full time

Job Summary: We are seeking a dedicated and personable team member to manage our 7,000 daily calls across our Customer Service departments.

About the Role: As a Customer Service Advisor, you will be the front-line voice dealing with a wide range of telephone calls in our Billing contact centre. You'll be taking inbound calls and, on occasion, making outbound calls.

Key Responsibilities:

  • Provide exceptional customer service and resolve customer queries in a timely and professional manner.
  • Work to targets and deadlines to ensure high levels of customer satisfaction.
  • Use IT systems to manage customer interactions and resolve issues.
  • Develop strong relationships with customers and colleagues to drive business growth.
  • Stay up-to-date with company policies and procedures to ensure compliance.

What We Offer:

  • A competitive salary with progression opportunities.
  • A comprehensive benefits package, including private healthcare and a double-matched pension.
  • Opportunities for career development and growth within the company.
  • A supportive and collaborative team environment.

Requirements:

  • Excellent communication and interpersonal skills.
  • A high degree of empathy and understanding of customer needs and circumstances.
  • Confidence and passion for customer service.
  • Resilience in dealing with difficult calls and situations.
  • Experience of working to targets or deadlines.
  • The ability to use IT systems and adapt to new technology.


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