Customer Service Representative
7 days ago
Job Summary: We are seeking a dedicated and personable team member to manage our 7,000 daily calls across our Customer Service departments.
About the Role: As a Customer Service Advisor, you will be the front-line voice dealing with a wide range of telephone calls in our Billing contact centre. You'll be taking inbound calls and, on occasion, making outbound calls.
Key Responsibilities:
- Provide exceptional customer service and resolve customer queries in a timely and professional manner.
- Work to targets and deadlines to ensure high levels of customer satisfaction.
- Use IT systems to manage customer interactions and resolve issues.
- Develop strong relationships with customers and colleagues to drive business growth.
- Stay up-to-date with company policies and procedures to ensure compliance.
What We Offer:
- A competitive salary with progression opportunities.
- A comprehensive benefits package, including private healthcare and a double-matched pension.
- Opportunities for career development and growth within the company.
- A supportive and collaborative team environment.
Requirements:
- Excellent communication and interpersonal skills.
- A high degree of empathy and understanding of customer needs and circumstances.
- Confidence and passion for customer service.
- Resilience in dealing with difficult calls and situations.
- Experience of working to targets or deadlines.
- The ability to use IT systems and adapt to new technology.
-
Customer Service Representative
2 weeks ago
Hartlepool, Hartlepool, United Kingdom Anglian Water Services Full timeJob SummaryWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Anglian Water Services. As a key member of our Billing contact centre, you will be responsible for providing exceptional customer service to our valued customers.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...
-
Customer Service Representative
2 days ago
Hartlepool, Hartlepool, United Kingdom Sanctuary Group Full timeAbout the RoleWe are seeking a skilled and compassionate Customer Service Representative to join our team at Sanctuary Group. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide a high level of customer service and support to clients, responding to their...
-
Customer Service Representative
2 days ago
Hartlepool, Hartlepool, United Kingdom Sanctuary Group Full timeAbout the RoleWe are seeking a skilled and compassionate Customer Service Representative to join our team at Sanctuary Group. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide a high level of customer service and support to clients, responding to their...
-
Product Proposition Lead
22 hours ago
Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full timeAbout the RoleWe are seeking a highly skilled and experienced Product Proposition Lead to join our Entitlement Services team at NEC Software Solutions. As a Product Proposition Lead, you will play a key role in developing and delivering new service offerings that meet the needs of our customers in the local and central government sectors.Key...
-
Product Proposition Lead
24 hours ago
Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full timeAbout the RoleWe are seeking a highly skilled and experienced Product Proposition Lead to join our Entitlement Services team at NEC Software Solutions. As a Product Proposition Lead, you will play a key role in developing and delivering new service offerings that meet the needs of our customers in the local and central government sectors.Key...
-
Yard Assistant
2 days ago
Hartlepool, Hartlepool, United Kingdom MKM Building Supplies Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Yard Assistant to join our team at MKM Building Supplies. As a key member of our external team, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our yard.Key ResponsibilitiesAssist customers with their queries and provide solutions to...
-
Yard Assistant
2 days ago
Hartlepool, Hartlepool, United Kingdom MKM Building Supplies Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Yard Assistant to join our team at MKM Building Supplies. As a key member of our external team, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our yard.Key ResponsibilitiesAssist customers with their queries and provide solutions to...
-
Entitlement Services Strategy Lead
4 weeks ago
Hartlepool, Hartlepool, United Kingdom NECSWS Full timeJob OverviewHave you ever considered a role that not only challenges you but also inspires growth and collaboration? As a key member of our team, you will find that this position is anything but mundane. In fact, it promises to be a source of motivation and an opportunity for both personal and professional advancement.As part of our dedicated team, you will...
-
Car Sales Representative
3 days ago
Hartlepool, Hartlepool, United Kingdom Rubber Duck Cars Full timeAbout the RoleWe are seeking a highly motivated and results-driven Sales Executive to join our team at Rubber Duck Cars. As a Sales Executive, you will be responsible for providing exceptional customer service, achieving sales targets, and driving business growth.Key ResponsibilitiesCustomer Service: Provide a knowledgeable, courteous, and responsive service...
-
Car Sales Representative
3 days ago
Hartlepool, Hartlepool, United Kingdom Rubber Duck Cars Full timeAbout the RoleWe are seeking a highly motivated and results-driven Sales Executive to join our team at Rubber Duck Cars. As a Sales Executive, you will be responsible for providing exceptional customer service, achieving sales targets, and driving business growth.Key ResponsibilitiesCustomer Service: Provide a knowledgeable, courteous, and responsive service...
-
Service Proposition Manager
4 weeks ago
Hartlepool, Hartlepool, United Kingdom NECSWS Full timeJob OverviewAre you ready to embark on an exciting journey with our dedicated team? As a key member of the Entitlement Services division, you will play a vital role in shaping and delivering high-quality services to our partners in local and central government.In this dynamic position, you will be responsible for leading the development of innovative service...
-
Service Proposition Manager
4 weeks ago
Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full timeCompany OverviewJoin a leading organization in the Revenues and Benefits software sector, recognized for over 25 years of excellence. Our solutions manage a vast number of claims and changes annually, earning accolades such as the Benefits Team of the Year and Revenues Team of the Year at prestigious industry awards. We prioritize our employees by offering...
-
Customer Experience Specialist
7 days ago
Hartlepool, Hartlepool, United Kingdom Anglian Water Full timeJob Summary: We are seeking a dedicated and personable team member to manage our 7,000 daily calls across our Customer Service departments.About the Role: As a Customer Service Advisor, you will be the front-line voice dealing with a wide range of telephone calls in our Billing contact centre. You'll be taking inbound calls and, on occasion, making outbound...
-
Automotive Service Technician
4 weeks ago
Hartlepool, Hartlepool, United Kingdom Pybus Recruitment Ltd Full timePosition OverviewJob Title: Automotive Service Technician Location: HartlepoolSalary: Competitive base salary with performance-related bonusesOur client, a prominent player in the automotive industry, is seeking to expand their skilled workforce by hiring an Automotive Service Technician. With a robust turnover and a dedicated team, they pride themselves on...
-
Automotive Service Technician
4 weeks ago
Hartlepool, Hartlepool, United Kingdom Rubber Duck Cars Full timePosition Title: Automotive Service TechnicianLocation: HartlepoolCompensation: Up to £34,000 based on experience + bonus - OTE £40,000Employment Type: Full Time and PermanentRubber Duck Cars is a reputable automotive service provider seeking to hire a qualified Automotive Service Technician for our operations in Hartlepool.The Ideal Candidate Will:Exhibit...
-
Project Coordinator
2 days ago
Hartlepool, Hartlepool, United Kingdom LIBERTY Steel Group Full timeJob SummaryWe are seeking a highly organized and detail-oriented Project Coordinator to join our team at Liberty Steel Group. As a Project Coordinator, you will play a critical role in supporting the successful planning, execution, and completion of projects, ensuring they are delivered safely, on time, within budget, and to the required quality...
-
Project Coordinator
3 days ago
Hartlepool, Hartlepool, United Kingdom LIBERTY Steel Group Full timeJob SummaryWe are seeking a highly organized and detail-oriented Project Coordinator to join our team at Liberty Steel Group. As a Project Coordinator, you will play a critical role in supporting the successful planning, execution, and completion of projects, ensuring they are delivered safely, on time, within budget, and to the required quality...
-
Sales Development Representative
3 days ago
Hartlepool, Hartlepool, United Kingdom Baltic Recruitment Limited Full timeDrive Business Growth as a Commercial Lead Generator Baltic Recruitment Limited is seeking a skilled Commercial Lead Generator to join our team and contribute to the success of our clients. As a key member of our sales team, you will be responsible for generating new business opportunities and driving revenue growth. The ideal candidate will have a strong...
-
Sales Development Representative
3 days ago
Hartlepool, Hartlepool, United Kingdom Baltic Recruitment Limited Full timeDrive Business Growth as a Commercial Lead Generator Baltic Recruitment Limited is seeking a skilled Commercial Lead Generator to join our team and contribute to the success of our clients. As a key member of our sales team, you will be responsible for generating new business opportunities and driving revenue growth. The ideal candidate will have a strong...
-
Payroll Supervisor
3 days ago
Hartlepool, Hartlepool, United Kingdom Ryan Harbron Recruitment Consultancy Ltd Full timeWe are thrilled to be representing Ryan Harbron Recruitment Consultancy Ltd, a top-class, modern, and dynamic accountancy firm.This business genuinely strives to improve the conditions, balance, and overall wellbeing of their staff.Their ethos is to provide a true level of respect and care to their employees, which works both ways.The offices are comfortable...