Customer Service Representative

2 days ago


Hartlepool, Hartlepool, United Kingdom Sanctuary Group Full time

About the Role

We are seeking a skilled and compassionate Customer Service Representative to join our team at Sanctuary Group. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Provide a high level of customer service and support to clients, responding to their queries and concerns in a timely and professional manner.
  • Develop and maintain positive relationships with clients, understanding their needs and preferences.
  • Work collaboratively with colleagues to ensure seamless delivery of services and support.
  • Identify and escalate any issues or concerns that may impact client satisfaction or well-being.
  • Contribute to the development and implementation of service improvement initiatives.

Requirements

  • Experience of working in a customer-facing role, preferably in a healthcare or social care setting.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Knowledge of relevant legislation and policies, including data protection and confidentiality.
  • Ability to work flexibly, including evenings and weekends, as required.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.
  • The opportunity to make a positive impact on the lives of our clients.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, please submit your application.



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