Retail Operations Manager

3 weeks ago


Kingston upon Thames, Greater London, United Kingdom Frasers Group Full time

Company Overview

Frasers Group is seeking a dynamic and skilled Retail Operations Manager to oversee our retail establishment. In this role, you will be instrumental in providing outstanding customer service, leading a team of passionate retail professionals, and driving revenue growth. This position is perfect for individuals who are enthusiastic about retail and eager to contribute to a thriving business environment.

Role Responsibilities

Team Development: Inspire, guide, and cultivate a team of retail professionals to deliver exceptional customer service and meet sales objectives. Customer Engagement: Ensure that every customer has a positive and memorable shopping experience by offering knowledgeable assistance and support. Stock Oversight: Manage inventory levels, perform regular stock assessments, and maintain precise inventory documentation. Store Presentation: Uphold an appealing and organized store environment that effectively highlights our merchandise. Sales Monitoring: Track sales performance and implement initiatives to achieve and surpass business goals. Staff Training: Continuously enhance your team's product knowledge and customer service capabilities through ongoing training. Safety Compliance: Ensure a secure and welcoming atmosphere for both customers and employees by adhering to safety regulations.

Required Qualifications

Prior experience in a retail management position, ideally within the sports or outdoor retail sector. A strong passion for retail and a comprehensive understanding of products and services. Proven leadership and team management abilities. Excellent communication and interpersonal skills. Results-oriented mindset with a history of meeting and exceeding sales targets. Strong analytical and decision-making skills. Familiarity with inventory control and store presentation. Availability for a flexible schedule, including weekends and holidays.

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