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Retail Operations Leader

2 months ago

Kingston upon Thames, Greater London, United Kingdom Rituals Full time

Retail Operations Leader

- Fixed Term Contract

Are you enthusiastic about guiding teams and crafting exceptional customer journeys? At Rituals, your creativity can thrive as we merge customer satisfaction with performance excellence.

Your focus is on customer satisfaction

In the role of Retail Operations Leader, your primary goal is to inspire your team and ensure that every customer enjoys a memorable shopping experience. This involves understanding their preferences and directing them towards the ideal product selection. You will also serve as the deputy to your Store Manager, stepping in to lead when required. Your commitment to enhancing store performance is paramount, achieved through outstanding customer service, collaborative teamwork, and streamlined operations on a daily basis.

These qualities make you the perfect fit for the Retail Operations Leader position. For a full-time commitment, you redefine the concept of 'aim big, act small' by:

exemplifying leadership for your team and being a true representative of the Rituals brand assisting your Store Manager in fostering a culture of trust through constructive feedback contributing to the recruitment, hiring, and retention of a diverse and skilled store team mentoring your team members to enhance their engagement and help them reach their full potential supporting your Store Manager in organizing team meetings and managing essential daily operations

Additionally, you will collaborate in preparing and co-leading monthly store meetings to ensure that all team members are aligned with Rituals' key commercial objectives.

Join our vibrant team

In your store, you will collaborate with passionate and dedicated colleagues who share your commitment to high-quality customer service. You will notice their continuous efforts to understand customer needs and provide the right solutions in every situation. The atmosphere in our workplace can be described as Best in Class, Authentic, and filled with energy.

This is you

You are energetic, humble, and possess a sense of humor. Your unique ability to motivate others and achieve store goals in customer satisfaction and sales sets you apart. As a Retail Operations Leader, you are both inspiring and results-driven. You recognize the significance of exceptional customer service and are eager to guide others in making a positive impact. Additionally, you bring:

a minimum of 2 years of relevant experience in a leadership role within retail or hospitality. strong people management skills, including communication, motivation, coaching, and inspiration. experience in sharing knowledge to drive behavioral change and develop team members. decision-making and problem-solving capabilities.

A guide to your benefits

When you feel good, our customers feel good. As a Retail Operations Leader, based on a full-time schedule, you will receive:

a competitive salary along with a performance-related bonus structure. a quarterly product allowance and a 30% discount on our offerings. opportunities for continuous personal development through training sessions and leadership courses.

Your path to a new career

Grow with us as a Retail Operations Leader. Demonstrate your ambitions by transforming your store into a place where team members love to work and customers love to shop.

DIVERSITY AND INCLUSION

At Rituals, diversity and inclusion are integral to our identity. Together, we strive to cultivate an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.

This commitment fuels our innovation and strengthens our connection to our customers and the communities we serve.