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Retail Operations Manager

2 months ago

Kingston upon Thames, Greater London, United Kingdom REISS Full time

About the Role

We are seeking a highly motivated and experienced Sales Manager to join our dynamic Retail team at Reiss. As a Sales Manager, you will play a pivotal role in supporting the Assistant Store Manager and Manager, ensuring team members are motivated to achieve targets and maintain a safe, efficient store environment.

Key Responsibilities

  • Delivering a premium, genuine, and tailored customer service experience that exceeds our customers' expectations
  • Acting as a role model, inspiring and guiding your team with dedication, integrity, and genuine warmth
  • Driving sales by monitoring the team's KPIs and leading by example with exceptional service
  • Working with the store leadership team to ensure clarity of business plan is cascaded throughout the team
  • Providing in-depth knowledge of our brand and our products to our customers and your team
  • Actively engaging and undertaking duties that support the store operations
  • Delivering team briefs and contributing to team meetings
  • Supporting the store management in assisting with team development

What We Offer

  • Business wear allowance
  • Employee discount up to 75%
  • Sales and service bonus scheme
  • Refer a friend bonus scheme
  • Long Service bonus scheme
  • Contributory pension scheme
  • Structured training and development programs
  • Employee Assistance Programmes: Retail Trust and Life Works
  • 25 days of holiday

About Us

At Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do. We are committed to providing a safe, efficient, and customer-focused environment for our team members and customers alike.

Our Values

  • We value diversity and inclusion in all aspects of our business
  • We strive to create a workplace culture that is respectful, inclusive, and supportive
  • We are committed to providing opportunities for growth and development for all our team members

How to Apply

If you are a motivated and experienced Sales Manager looking for a new challenge, please submit your application to join our dynamic Retail team at Reiss.