Retail Store Manager
5 days ago
Job Title: Shop Manager
Job Type: Part-time
Location: Kingston upon Thames, London
Industry: Retail
Job Description:
We are seeking an experienced and motivated Shop Manager to join our team at Cameron Clarke Associates. As a Shop Manager, you will be responsible for managing all aspects of our retail store, including sales, customer service, and staff management.
Key Responsibilities:
- Manage all aspects of the shop, including sales, customer service, and staff management.
- Recruit, line manage, and support shop volunteers to maximize sales and revenue for participating charities.
- Communicate and work effectively with other shop managers to ensure day-to-day operations are met.
- Meet sales targets, increasing sales and profit for the shop.
- Manage the set-up processes of the shop, including the processing of deliveries and reporting of discrepancies.
- Discuss layout of the shop with the Regional Manager and ensure all merchandising equipment is assembled in line with agreed plans.
- Manage stock levels, replenishing accordingly and liaising with Regional Manager to request top-ups of stock.
- Set up the EPOS system and train volunteers accordingly.
- Responsible for cash handling, reconciling EPOS and all banking procedures.
- Identify volunteer recruitment needs and action recruitment campaigns in discussion with Regional Manager.
- Cover shifts in the absence of volunteers.
- Support the marketing team with activities to raise the profile of the shop and organization in the local community.
- Take responsibility for rotas to ensure the shop is always operational within its agreed opening hours.
- Offer exceptional customer service to protect the brand and reputation of Cards for Good Causes.
- Support any other tasks that support the day-to-day running of the shop and team.
Requirements:
- Experience across customer-facing environments.
- Experience of working under own initiative within an established commercial framework.
- Organisational skills.
- Time management skills.
- Able to demonstrate an understanding of the retail sector, ideally within a charity context.
- Can lead a team of people with passion and enthusiasm, offering support to the team as needed.
- Commercial awareness and ability to make decisions to drive revenue.
- Organising in-shop events and other sales promotions.
- Ability to communicate with a variety of people at different levels.
- Understands excellent customer service and can act as an ambassador for Cards for Good Causes in their local community.
- Responds with agility to changing consumer and partner needs to maximize all opportunities.
- Builds collaborative relationships with internal and external stakeholders built on trust and mutual respect.
- Demonstrates a passion for CFGC's vision, mission, and values.
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